PestCo

Pest Control Field Manager

PestCo

full-time

Posted on:

Location Type: Office

Location: Portland • Oregon • 🇺🇸 United States

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Salary

💰 $45,000 - $65,000 per year

Job Level

Junior

About the role

  • Support Service Manager in day-to-day operations.
  • Fill in for absent Technicians by servicing customer accounts.
  • Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
  • With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include: Payroll Process and Understanding Production and Hourly Pay Product Inventory and Maintenance.
  • Assist in Maintaining adequate staffing.
  • Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
  • Promote an “All Star” technician team.
  • Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
  • Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity.
  • Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
  • Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company.
  • Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers.
  • Review and coach documentation as per cadence directed by the Service Manager.
  • Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads.
  • Regularly coach technicians in the sale of services and how to overcome objections.
  • Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety.
  • Field Manger is responsible for technicians on your team completing all company assigned training.
  • Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
  • KPI (Key Performance Indicators) Ensure that you and your team are aware and maintain high scores for the established KPI’s and are growth focused.
  • Correct and coach low performing KPIs with Technicians.
  • Must lead by good example in all categories.
  • Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth.
  • Recognize successes and opportunities with team on a regular basis.
  • Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
  • Support office staff and maintain a cooperative, positive message with your team.

Requirements

  • Motivated high performer!
  • Sales proficiency.
  • 1 or more years’ customer service experience & supervisory experience is preferred.
  • Developing Communication skills effectively through verbal, written and in person.
  • Develop ability to interpret and understand P&L and how it affects operations of branch.
  • Licensed in appropriate pest control categories and states.
  • Ability to develop Computer Skills.
  • Strong attention to detail and accurate record keeping.
  • Valid Driver’s license with good driving record.
  • High School diploma or GED.
  • Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
  • Pass Background check, drug screening.
  • Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).
Benefits
  • Use of company-vehicles available for business travel.
  • Company-provided cellphone/devices or reimbursement.
  • Company Provided Uniform.
  • Red Wing and Safety Boot Reimbursement Program.
  • Paid Time Off, Paid Sick Time, & Paid Holidays.
  • Medical, Dental, and Vision Insurance.
  • Company Provided Life Insurance.
  • 401K – Employer Match.
  • Health Savings Account (HSA) - Automatic Employer Contribution.
  • Flexible Spending Account (FSA), Dependent Care FSA.
  • Voluntary Life Insurance (Employee, Spouse & Child).
  • Voluntary Short-Term and Long-Term Disability.
  • Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage).
  • PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!).
  • Educational Resources and Training provided on-the-job.
  • Medical Benefits are effective on the 1st of the month following the date of hire.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Pest ControlSales proficiencyCustomer serviceRecord keepingP&L interpretationGeneral Pest trainingCommercial Pest trainingTermite Pest trainingBed Bug Service trainingPhysical ability to lift 50 lbs
Soft skills
MotivationCommunication skillsTeam leadershipCoachingAttention to detailPositive working relationshipsEnthusiastic engagementSupportive atmosphereProblem-solvingCustomer relationship management
Certifications
Pest control licenseHigh School diplomaGED