PestCo

Customer Support

• Manage incoming calls and customer inquiries.
• Document call details clearly across multiple systems.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company's products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Customer Service Coordinator

Account Executive

• Prospect and generate new leads through cold calling, networking, referrals, and field visits.
• Identify and qualify opportunities in target verticals such as food processing, hospitality, healthcare, property management, and manufacturing.
• Conduct on-site inspections and assessments to understand client needs and develop customized service proposals.
• Present and sell pest control solutions to decision-makers, including facility managers, operations leaders, and procurement teams.
• Negotiate contracts and close deals to meet or exceed monthly and quarterly sales targets.
• Collaborate with service and operations teams to ensure smooth onboarding and customer satisfaction.
• Maintain accurate records of sales activities and pipeline in CRM tools.
• Stay informed on industry trends, competitor offerings, and regulatory requirements.
• Other duties as assigned.

Sales Representative – Commercial Pest Control

Commercial Outside Sales Representative

• Manage incoming calls and customer inquiries
• Manage and maintain a customer “Sales lead” database
• Respond to routine customer questions and concerns promptly as needed
• Identify and assess customer inquiries to achieve customer satisfaction
• Education and Training provided on-the-job
• Maintain an efficient calendar of day-to-day activities
• Develop a strong knowledge of the company’s products, processes, and services
• All duties for Customer Service Representative assigned by management

• Sell termite treatments, rodent control, and other specialty pest services
• Conduct property inspections and deliver tailored service recommendations
• Close inbound leads and actively prospect for new residential and commercial clients
• Drive daily to customer appointments and job sites
• Maintain accurate records of leads, appointments, and sales activity
• Collaborate with service technicians to ensure seamless service delivery
• Represent the company professionally in all customer interactions
• Other duties as assigned.

Specialty Outside Sales Representative

• Manage incoming calls and customer inquiries.
• Manage and maintain a customer "Sales lead" database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Education and Training provided on-the-job.
• Maintain an efficient calendar of day-to-day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• All duties for Customer Service Representative assigned by management.

Manager

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts.
• Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include: Payroll Process and Understanding Production and Hourly Pay Product Inventory and Maintenance.
• Assist in Maintaining adequate staffing.
• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
• Promote an “All Star” technician team.
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity.
• Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company.
• Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers.
• Review and coach documentation as per cadence directed by the Service Manager.
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads.
• Regularly coach technicians in the sale of services and how to overcome objections.
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety.
• Field Manger is responsible for technicians on your team completing all company assigned training.
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
• KPI (Key Performance Indicators) Ensure that you and your team are aware and maintain high scores for the established KPI’s and are growth focused.
• Correct and coach low performing KPIs with Technicians.
• Must lead by good example in all categories.
• Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth.
• Recognize successes and opportunities with team on a regular basis.
• Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
• Support office staff and maintain a cooperative, positive message with your team.

Pest Control Field Manager

• Prospect and generate new leads through cold calling, networking, referrals, and field visits
• Identify and qualify opportunities in target verticals such as food processing, hospitality, healthcare, property management, and manufacturing
• Conduct on-site inspections and assessments to understand client needs and develop customized service proposals
• Present and sell pest control solutions to decision-makers, including facility managers, operations leaders, and procurement teams
• Negotiate contracts and close deals to meet or exceed monthly and quarterly sales targets
• Collaborate with service and operations teams to ensure smooth onboarding and customer satisfaction
• Maintain accurate records of sales activities and pipeline in CRM tools
• Stay informed on industry trends, competitor offerings, and regulatory requirements
• Other duties as assigned.