PestCo

Technician

• A Pest Control Service Technician is responsible for providing pest remediation and prevention solutions to commercial or residential structures
• Run daily route that could include long drives
• Assist other tech with route
• Maintain high driving score and clean equipment
• Recommend and provide estimates for one-time treatments and continual maintenance to new and existing customers
• Complete all scheduled customer appointments on time in accordance with all applicable Company policies and local rules and regulations
• Serve as the subject matter expert for customers by implementing the most efficient and overall best pest solution for each customer's individual needs
• Use all safety equipment as instructed
• Maintain professional appearance and equipment in working order including but not limited to vehicle, uniform, application equipment, PPE, paperwork, and literature etc
• Devote your full attention and time, during working hours, to the performance of your duties and responsibilities as directed by your supervisor and the Company.

Pest Control Technician

Manager

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts.
• Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include: Payroll Process and Understanding Production and Hourly Pay Product Inventory and Maintenance.
• Assist in Maintaining adequate staffing.
• Ensure that you and your team maintain a professional appearance, positive working relationships with co-workers and customers.
• Promote an “All Star” technician team.
• Guarantee Safety by using appropriate PPE, safety equipment and good judgement under all working conditions.
• Maintain company fleet and ensure vehicles are always in safe and prime operational conditions, while keeping equipment and supply inventories to capacity.
• Field Manager is responsible for accurate, regular vehicle inspections as directed by the Service Manager.
• Support Route Management to ensure that you and your team service customer accounts according to procedures and guidelines established by the company.
• Encourage technicians to take time with each customer to take every opportunity to establish recurring services, increase route retentions and addressing “at risk” customers.
• Review and coach documentation as per cadence directed by the Service Manager.
• Promote and motivate your team to discover new opportunities through seeking referrals, producing new services to customers on the route by performing routine inspections, clover-leaf neighborhoods, and self-generated leads.
• Regularly coach technicians in the sale of services and how to overcome objections.
• Ensure that you and your technicians stay up to date with training in all areas of Pest Control from biology, habits, structural, specialty pests and safety.
• Field Manager is responsible for technicians on your team completing all company assigned training.
• Support technician development and encourage a learning, supportive atmosphere in recruiting new talent.
• Ensure that you and your team are aware and maintain high scores for the established KPI's and are growth focused.
• Correct and coach low performing KPIs with Technicians.
• Must lead by good example in all categories.
• Work closely with your team to encourage and motivate your seasoned workers to the new technicians by promoting enthusiastic engagement with the company’s vision of retention and growth.
• Recognize successes and opportunities with team on a regular basis.
• Ability to translate the company’s strategic objectives daily with enthusiasm to your team.
• Support office staff and maintain a cooperative, positive message with your team.