PERSUIT

Operations

• Lead and manage onboarding for law firms joining the platform
• Build strong relationships with law firm contacts across IT, operations, and legal leadership
• Configure law firm setups and ensure accurate, timely data delivery
• Respond to and resolve inbound support tickets across the Apperio and PERSUIT platforms
• Identify opportunities to improve onboarding processes, documentation, and workflows
• Work closely with Delivery, Product, Engineering, and Client Experience teams to resolve issues

Law Firm Operations & Support Associate

Onboarding Specialist

• Own and manage onboarding for multiple enterprise clients simultaneously, guiding them through each phase of implementation and ensuring a successful transition to the Customer Success team.
• Lead kickoff calls, onboarding meetings, and training sessions while building trusted relationships with senior legal and operational stakeholders.
• Coordinate onboarding timelines, track milestones, and manage risks across multiple client projects to ensure successful and timely implementations.
• Support clients through organizational change by developing communication plans, delivering training sessions, and helping stakeholders adopt the platform.
• Partner closely with Customer Success, Product, Engineering, and other internal teams to resolve blockers and deliver a seamless onboarding experience.
• Contribute to the evolution of onboarding playbooks, documentation, and processes to improve onboarding efficiency and client outcomes as the business scales.

Onboarding Manager

General Counsel

• Lead complex outside counsel management engagements across corporate legal departments.
• Serve as a senior trusted advisor to executive stakeholders, including General Counsel, Heads of Legal Operations, and Procurement leaders.
• Provide end-to-end advisory across matter intake, panel design, strategic sourcing, fee structuring, legal project management, e-billing, invoice review, and spend governance.
• Translate data and operational insights into strategic recommendations that improve cost control, performance management, and program maturity.
• Lead project execution alongside Consultants and Analysts, ensuring high-quality, on-time delivery.
• Provide mentorship, coaching, and structured feedback to junior team members.
• Oversee workstreams, manage timelines, and ensure consistency in advisory methodology and outputs.
• Develop and refine standardized frameworks, playbooks, templates, and methodologies for outside counsel management.
• Codify repeatable advisory approaches across intake, matter management, LPM, panel governance, and e-billing.
• Contribute to evolving PERSUIT’s advisory model and internal knowledge base.
• Lead sophisticated spend analyses and diagnostic assessments to uncover trends, risks, and optimization opportunities.
• Guide consultants and analysts in advanced data interpretation and storytelling.
• Ensure advisory recommendations are grounded in measurable financial and operational impact.
• Contribute to webinars, reports, and industry events.
• Represent LAT in client and prospect engagements.
• Help position PERSUIT as a market leader in outside counsel management strategy and innovation.
• Partner closely with Client Experience, Sales, Product, Engineering, Marketing, and Data teams to ensure alignment between market needs and product evolution.
• Provide structured client feedback to influence roadmap and go-to-market strategies.

Law Firm Operations & Support Associate

Onboarding Manager

Legal Advisory Manager