PERSUIT

Customer Success Manager

• Owning a portfolio of law firms in the US, overseeing the full customer lifecycle, from onboarding through adoption, expansion, advocacy and renewal.
• Crafting strategic, data-driven success plans for firms, based on their goals and areas of untapped PERSUIT potential and value.
• Managing projects and stakeholders to keep deliverables on track.
• Running high impact meetings as you engage, consult, challenge and strategise with law firms around best practices in legal pricing, business development, and RFP and AFA strategies.
• Training firms and investing in their self-service PERSUIT program, adoption and scalable enablement. Then driving ongoing change management.
• Leading commercial growth opportunities through upsells and expansions.
• Building relationships and trust with stakeholders, converting them from users to advocates, and acting as the voice of the customer for product feedback.
• Orchestrating PERSUIT’s internal specialist resources (executives, product, engineering, support, marketing etc) to deliver outcomes for firms.
• Contributing to internal projects, such as content creation or process improvement.