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PERSUIT

Onboarding Manager

PERSUIT

Onboarding Manager managing enterprise client implementations for the PERSUIT platform. Collaborating with senior stakeholders to enhance the onboarding experience.

Posted 6/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own and manage onboarding of 8-12 enterprise clients simultaneously, guiding them through all phases of implementation and adoption. This includes both corporate legal departments and their law firms.
  • Lead clients through onboarding projects ranging from 3-6 months, ensuring milestones, deliverables, and timelines remain on track.
  • Identify, manage, and escalate risks to the onboarding project plans proactively before they impact outcomes.
  • Partner with internal and external stakeholders to remove blockers and ensure successful implementation.
  • Serve as the primary point of contact throughout onboarding.
  • Lead kick-off meetings, project reviews, and training sessions.
  • Build trusted relationships with senior legal, procurement, operations, finance, and technology stakeholders.
  • Drive accountability while maintaining strong client relationships and a positive customer experience that builds long-term trust and growth opportunities.
  • Develop expertise in the PERSUIT platform and associated workflows, including eBilling functionality and platform configuration.
  • Guide clients through system setup, configuration, data readiness, and adoption activities.
  • Collaborate with subject matter experts to support more complex technical requirements and integrations.
  • Contribute to support ticket resolution and troubleshooting with users.
  • Contribute to the evolution of onboarding playbooks, documentation, processes, and client communications.
  • Identify opportunities to improve efficiency, scalability, and client outcomes.
  • Leverage AI, automation, and operational tooling to streamline workflows and enhance the onboarding experience.
  • Surface customer feedback and implementation insights to Product and cross-functional teams.
  • Partner closely with Customer Success, Sales, Support, Product, Engineering, and other internal stakeholders to deliver a seamless onboarding experience.
  • Share knowledge and best practices across the Customer Experience organization and the whole company.

Requirements

What you’ll need
  • Bachelor's degree or equivalent experience.
  • 3-6 years of experience in a client-facing role such as:
  • - SaaS onboarding or implementation
  • - Customer success
  • - Consulting or professional services
  • - Project management
  • - Client delivery
  • Proven experience managing multiple concurrent projects with competing priorities and deadlines.
  • Strong stakeholder management skills, including experience working with senior-level client stakeholders.
  • Exceptional communication, presentation, and relationship-building skills.
  • Strong organizational skills and attention to detail.
  • Ability to proactively identify risks and drive solutions.
  • Current authorization to work in the United States.
  • Preferred
  • Experience with project management tools such as Jira, Smartsheet, Asana, Monday.com, or similar platforms.
  • Experience in SaaS, legal technology, legal operations, consulting, or professional services environments.
  • Familiarity with eBilling, legal operations workflows, or enterprise software implementations.
  • Curiosity and enthusiasm for AI tools, process improvement, and operational scalability.
  • Experience working in a fast-paced startup or high-growth technology environment.

Benefits

Comp & perks
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Wellness Resources

ATS Keywords

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Hard Skills & Tools
SaaS onboardingimplementationproject managementeBilling functionalityplatform configurationdata readinesstroubleshootingprocess improvementoperational scalabilityrisk management
Soft Skills
stakeholder managementcommunicationpresentationrelationship-buildingorganizational skillsattention to detailproblem-solvingclient relationship managementaccountabilitycollaboration
Certifications
Bachelor's degree