Senior FCR Specialist, Customer Service
Staples Promotional Products
Customer Support Representative
Perseus Group, Constellation Software
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $34 per hour
Job Level
JuniorMid-Level
About the role
- Provide customer support for dealership management system (including accounting) software products via phone and/or email.
- Respond to customer questions on usage and troubleshoot issues; demonstrate expert knowledge of software.
- Manage and triage multiple tasks while delivering excellent customer support.
- Take ownership of communications with customers; ensure follow-up.
- Assist with testing and troubleshooting of software and hardware problems; reproduce issues.
- Leverage bookkeeping/accounting knowledge and familiarity with QuickBooks/Peachtree or similar systems.
- Support Special projects and coordinate with the Support Manager.
Requirements
- 2+ years of customer service experience
- Software support experience would be an asset
- Bookkeeping experience or knowledge; Working with QuickBooks, Peachtree or a Business Management System with Accounting would be an asset
- Experience working at an Outdoor Power Equipment or Agricultural dealership would be an asset
- Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries
- Proven track record of working with customers via telephone to build relationships and ascertain concerns and provide guidance with respect to questions or issues
- Willingness to interact with customers in a professional, productive manner that enhances customers’ experience
- Strong organizational skills to interact with multiple customers over the course of the day
