Support the planning, execution, and delivery of product changes and professional service agreements, ensuring alignment with business goals and customer needs.
Work directly with customers, performing business analysis and project management tasks to inform the development pipeline and track/manage professional services engagements (projects/PSAs).
Analyze feature adoption/usage data, competitive products, features and market trends to make recommendations regarding product features and enhancements to ensure ongoing viability of products and emerging usability and technology trends.
Work closely with cross-functional teams, including product management, development, technology operations, and customer experience, to ensure strong execution, delivery, and change management.
Identify customer pain points, goals, and asks; translate their aspirations into product ideas, prioritizing product ideas based on scoring metric such as RICE, user engagement and other business metrics.
Set and communicate priorities clearly in product backlogs to the agile team and stakeholders, adjusting as necessary based on changing business needs.
Support agile development teams in sprint activities and product backlog refinement.
Proactively identify and mitigate risks associated with execution and operations.
Manage the release and go-to-market activities for product enhancements and client projects, tracking timelines and expected deliveries, communicating with stakeholders from start to finish.
Provide support to Account Management, Sales and Marketing, with up-to-date documentation, assets and demos.
Requirements
Bachelor’s degree in business, Computer Science, Information Systems, or related field.
2+ years of experience in product management, product ownership, or a related role within agile SaaS environment.
Proven track record of successfully delivering complex technology projects.
Strong collaboration and prioritization skills.
Excellent communication and interpersonal skills.
Ability to analyze problems and execute tactically.
Experience with Agile methodologies and project management tools.
Strong analytical and problem-solving abilities.
Benefits
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.
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