Hospitality Training Manager – Learning & Development Manager
Kasa
Implementation and Training Consultant
Perseus Group, Constellation Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $54,400 - $81,600 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for successful on-boarding of new customers on R.O. Writer platform
- Performing necessary upgrades to keep customers current on all new versions of the software
- Communicating with key customers to confirm resolution for pending requests
- Managing multiple implementation projects simultaneously
- Reviewing customer requirements and ensuring alignment with implementation of their new system(s)
- Creating, maintaining, and distributing documentation relating to assigned project deliverables
- Customizing and configuring new customer systems to meet customer’s requirements
- Provide customer training on product features to help customers ensure success
Requirements
- Clear understanding of training and implementation processes
- Proven track record as an effective communicator with all levels of customer contacts
- Experience working independently and managing workload while collaborating with other remote employees
- Participated in the development and documentation of processes resulting in improved success of overall implementation
- Previous experience installing and configuring software
- Bonus points for experience in automotive shop management systems
Benefits
- Comprehensive benefits package
- Vacation and floater days
- Profit Sharing through bonus programs
- Opportunity to participate in the CSI Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software installationsoftware configurationproject managementdocumentation developmentcustomer trainingsystem customizationimplementation processesupgrades managementcustomer onboarding
Soft skills
effective communicationcollaborationindependent workcustomer relationship managementproblem-solving
