Learning and Development

• Develop centralized training programs and assets (e-learning modules, playbooks, video content, quick reference guides, simulations, SOPs) to support both onboarding and ongoing development.
• Translate product rollouts and operational initiatives into structured training campaigns with clear timelines, ownership, and reinforcement strategies.
• Build scalable, tech-enabled training content that can be added to our LMS platforms and internal knowledge bases to ensure consistent training across teams and geographies.
• Manage end-to-end training programs as “products,” including needs assessment, design, launch, and adoption.
• Establish a repeatable framework for training delivery, ensuring operational leaders know when and how to deploy content to their teams.
• Partner cross-functionally with Product, Operations, Trust & Safety, and Hospitality leadership to anticipate training needs and align program rollouts.
• Deliver high-impact live training sessions (virtual and on-site) while enabling managers and trainers to deliver ongoing reinforcement.
• Define KPIs for training effectiveness (completion rates, assessment scores, behavior adoption, guest experience metrics, and operational KPIs).
• Build dashboards and reporting mechanisms to measure progress and identify gaps.
• Use data and learner feedback to iterate content and programs, and intervene quickly where training impact is lagging.
• Benchmark training programs against industry best practices from technology and operations leaders to ensure relevance and innovation.
• Serve as a strategic partner to property managers and leaders, providing coaching and playbooks for reinforcing learning.
• Establish accountability loops for training completion and behavior adoption, ensuring training is not only completed but applied.
• Create “train-the-trainer” programs to scale impact and empower on-site leaders to own learning outcomes.
• Maintain an accessible library of evergreen resources for ongoing reference and self-service learning.

Hospitality Training Manager – Learning & Development Manager

Instructional Design Assistant – Part-Time Internship

Head of Instructional Design

Provider Training Specialist

Senior L&D Specialist, Enterprise Program Trainer

Technical Training Specialist