Kasa

Learning and Development

• Develop centralized training programs and assets (e-learning modules, playbooks, video content, quick reference guides, simulations, SOPs) to support both onboarding and ongoing development.
• Translate product rollouts and operational initiatives into structured training campaigns with clear timelines, ownership, and reinforcement strategies.
• Build scalable, tech-enabled training content that can be added to our LMS platforms and internal knowledge bases to ensure consistent training across teams and geographies.
• Manage end-to-end training programs as “products,” including needs assessment, design, launch, and adoption.
• Establish a repeatable framework for training delivery, ensuring operational leaders know when and how to deploy content to their teams.
• Partner cross-functionally with Product, Operations, Trust & Safety, and Hospitality leadership to anticipate training needs and align program rollouts.
• Deliver high-impact live training sessions (virtual and on-site) while enabling managers and trainers to deliver ongoing reinforcement.
• Define KPIs for training effectiveness (completion rates, assessment scores, behavior adoption, guest experience metrics, and operational KPIs).
• Build dashboards and reporting mechanisms to measure progress and identify gaps.
• Use data and learner feedback to iterate content and programs, and intervene quickly where training impact is lagging.
• Benchmark training programs against industry best practices from technology and operations leaders to ensure relevance and innovation.
• Serve as a strategic partner to property managers and leaders, providing coaching and playbooks for reinforcing learning.
• Establish accountability loops for training completion and behavior adoption, ensuring training is not only completed but applied.
• Create “train-the-trainer” programs to scale impact and empower on-site leaders to own learning outcomes.
• Maintain an accessible library of evergreen resources for ongoing reference and self-service learning.

Hospitality Training Manager – Learning & Development Manager

People Operations

• Oversee day-to-day operations of the PeopleOps team, including talent acquisition, HR, performance, and total rewards
• Collaborate closely with team leads and cross-functional stakeholders to improve systems, policies, and practices
• Select and implement tools that support performance measurement, engagement tracking, and productivity insights
• Build the systems that power meritocracy at scale
• Leverage both data and feedback to understand engagement drivers and blockers

Director, People & Performance

Operations

• Lead extended on-site new property launches and transitions, ensuring smooth day-one operations and operational readiness
• Provide hands-on operational leadership: model standards, stabilize property functions, and reinforce best practices
• Serve as interim leadership coverage during property-level vacancies, managing operations until permanent leaders are in place
• Support property hiring efforts and act as a hands-on operator until teams are stabilized
• Deliver or assist with on-site training delivery when prioritized; partner with centralized training teams and reinforce training through shadowing and coaching
• Act as a coach and leader, building relationships with property leaders, portfolio and hospitality operations, and centralized teams
• Represent and instill Kasa’s values on-site, promoting accountability, collaboration, and a guest-first culture
• Travel extensively (70–80%) and live on-site for several weeks at a time as required

Operations Manager

Sales

• Report to the Associate Director of Sales and work closely with Revenue Management, Reservations, and Operations teams
• Execute a sales strategy for Kasa's portfolio in a defined area targeting all market segments including leisure travel, corporate preferred, and groups
• Prospect and qualify group and preferred corporate leads; promptly assess inbound leads to create opportunities
• Negotiate and finalize group rates, long-term stay agreements, and corporate preferred contracts
• Build and maintain key client relationships and expand Kasa’s partnerships and visibility in target markets
• Leverage local market connections and SMERF tactics to drive bookings and revenue
• Oversee territory sales strategies across multiple properties or regions and manage pipeline in hotel CRM systems
• Analyze travel trends, competitor rates, and demand generators to adjust sales tactics and drive occupancy, ADR, and RevPAR
• Drive room bookings, group sales, and corporate contracts to achieve or exceed sales targets
• Secure repeat business from corporate accounts, travel agencies, and groups through strategic partnerships and promotions

Area Sales Manager

Bookkeeper

• Ensure fellow team members are paid accurately and on time while maintaining compliance in multiple jurisdictions and processing semi-monthly payroll reports
• Report to the Director of Finance and collaborate cross-functionally to build a market-leading financial reporting department
• Partner with the Payroll Specialist to process end-to-end payroll and serve as backup for payroll processing
• Manage federal, state, and local payroll compliance, including tax registrations, filings, reconciliations, and agency notices
• Manage state-specific leave programs, workers’ compensation, and bi-monthly 401k loan administrations
• Support month-end close by preparing payroll reports, accounting entries, cost allocations, and payroll balance sheet reconciliations
• Ensure accurate onboarding of new hires in ADP with correct allocations and GL coding
• Conduct monthly payroll audits to confirm accuracy of pay registers, taxes, 401(k), overtime, holiday pay, and bonus tax rates
• Collaborate with People Operations to address payroll questions and ensure timely processing of updates
• Advise People Ops on payroll best practices with our payroll provider
• Manage year-end payroll tasks including W-2s and payroll/401k audits
• Identify and implement payroll process improvements, automation, and efficiency initiatives.

Senior Payroll Analyst

Manager

Manage a team of 3 - 10 remotely distributed guest experience specialists to ensure exceptional service delivery during each shift
Work Saturdays and Sundays. In place of a 'traditional weekend', you'll take two consecutive weekdays as your weekend.
Be accountable to the metrics of the team and that of your direct reports, with the goal of reaching our OKRs for productivity, efficiency, and quality
Oversee guest communications and personalized service; providing support via phone, SMS, WhatsApp, chat, and email
Resolve escalated guest issues quickly and to mutually beneficial outcomes
Manage reservations calendar/booking platforms
Support trust and safety tasks
Contribute to policy adherence and new tech implementation
Ensure system adherence, oversight, and process documentation
Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability
Complete other tasks for process improvement or training as needed to guarantee that the Kasa Guest Experience Team is efficient, successful, and celebrated

Guest Experience Manager I, Comms

• Report to the Associate Director of Sales; drive profitable revenue growth, build strategic client relationships, and scale sales operations nationwide.
• Create incremental demand: prioritize and secure need-period business that profitably lifts RevPAR contribution across markets.
• Prospect and close high-value deals: win and grow national preferred accounts and high-value group/extended-stay business.
• Strategic partnerships: pursue large corporations, insurance companies, film studios, and relocation firms to secure high-volume, long-term stays nationwide.
• Build national sales motion: develop the playbook, processes, tools, and KPIs that future sellers can run at scale.
• Cross-functional collaboration with Revenue Management, Marketing, Product, and Operations to align go-to-market initiatives.
• Market intelligence: gather customer and market insights to inform product development, positioning, and sales strategy.
• Industry representation at client meetings, networking events, and industry conferences.
• Forecasting & reporting: prepare accurate forecasts, pipeline insights, and performance reporting for leadership and investors.
• Adaptability: operate effectively in a fast-paced environment with changing priorities and emerging opportunities.
• Success metrics: incremental revenue net of displacement and variable costs; new preferred accounts ramp; RFP wins, group conversion, renewal and expansion rates.

National Sales Manager

Revenue Operations

• You will lead a small, high-performing revenue team and take full ownership of optimizing revenue and profitability across Kasa's expansive portfolio of hotels and multifamily properties.
• You will leverage your deep expertise in revenue strategy to drive thoughtful and impactful outcomes, collaborating closely with Portfolio leadership to ensure alignment.
• A key focus of this role will be fostering strong relationships with property partners and driving financial prosperity across the portfolio.
• If you thrive in a dynamic environment and are passionate about delivering results through strategic revenue management, we’d love to hear from you!
• This role reports directly to the Head of Revenue Strategy and requires close collaboration with teams across marketing, sales, financial strategy, and real estate. A key responsibility will be regular engagement with property partners and owners to align on strategies, foster strong relationships, and drive mutual success.
• If you have deep expertise in revenue management, a strategic mindset, and a passion for optimizing performance in a dynamic environment, we’d love to hear from you!
• Take full ownership of the properties within your portfolio, with performance measured on both absolute and relative metrics.
• Actively monitor and adjust pricing across your portfolio markets to optimize revenue.
• Collaborate proactively with Sales, Marketing, and Operations to implement strategies aimed at improving the bottom line for property owner partners.
• Conduct recurring revenue performance reviews for executives and the broader leadership team at Kasa.
• Implement innovative pricing strategies and lead efforts to identify and capitalize on ancillary revenue opportunities.
• Produce top-line forecasting and budgeting reports for portfolio properties, leveraging market data and competitive analysis to inform decision-making.
• Actively monitor occupancy and prices across 20+ properties
• Adjust pricing to maximize perishable inventory
• Implement new yield management programs for the portfolio and individual properties
• Optimize online channel mix and drive new channel expansion decisions
• Recommend fee and billing changes to maximize margin expansion
• Collaborate with marketing, sales, and reservations teams to improve overall RevPAR
• Deliver meaningful revenue analytics to senior leadership
• Collaborate with tech team to develop pricing algorithms and improve proprietary yield management systems

Portfolio Revenue Manager

• Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.