Lead the planning and execution of complex enterprise programs, coordinating support across onboarding, technical implementation, and value realization workstreams
Serve as the central point of accountability for program health, proactively managing risks, issues, dependencies, and scope changes
Develop and maintain integrated program plans across cross-functional teams including Sales, Customer Success, Solutions Consulting, and Product.
Establish clear communication cadences and executive-level reporting to ensure alignment across client stakeholders and executive leadership
Drive organizational change management activities required for successful adoption, including stakeholder alignment, process enablement, and operational readiness
Ensure program outcomes translate into measurable business value, performance improvement, and long-term strategic partnership growth
Develop, refine and scale program delivery frameworks, governance models, and operational best practices to improve execution consistency across accounts
Engage with external partners and vendors as needed to ensure seamless integration and delivery
Provide mentorship, coaching, and support for project management staff

Requirements

Bachelor’s degree required; advanced degree or professional certification (PgMP, MSP, PMP) preferred
Extensive experience in project and program management, including oversight of complex or multi-year programs
7–10 years of experience in program management or customer-facing roles supporting large enterprise engagements, ideally working with Fortune 500 companies and within the financial services industry (or 8–12 years of equivalent client-facing experience, preferably in digital marketing)
3-5+ years experience with Persado’s product or other technical SaaS products, preferably in a B2B environment
Experience with various marketing technologies (e.g., Adobe, Salesforce Marketing Cloud, etc.)
Experience in digital marketing channels (e.g., email, social, web) and various use cases (e.g., Acquisition, Services, Engagement)
Experience in managing technical implementations and running a/b or muti-variant testing within digital marketing platforms will be considered a plus
Strong strategic thinking and ability to connect project outcomes with organizational objectives
Excellent leadership, facilitation, and stakeholder management skills
Deep understanding of project and program management methodologies (Agile, Waterfall, hybrid, MSP, PMBOK)
Proven experience managing risks, and high-level decision making
Exceptional communication, negotiation, and problem-solving abilities

Benefits

Persado’s hybrid working model empowers both remote and in-office work equitably.
Competitive and equitable compensation with generous benefits packages globally.
401k (matching) to prepare for your future.
We encourage professional growth through our dedicated enablement and training, as well as on demand tools and resources.
Employee Enrichment Fund to pursue a passion or upgrade your home office.
Structured onboarding program to ensure a confident start and long-term success for new hires.
Strong emphasis on career development and mobility, continuous feedback loops and performance management.
Flexible time off to support work-life harmony (including Summer Fridays)
#PersadoCares: two paid Volunteer days per year and charitable donation match.
Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride - and more).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementchange managementdigital marketingtechnical implementationA/B testingstakeholder alignmentperformance improvementgovernance modelsoperational best practices

Soft Skills

strategic thinkingleadershipfacilitationstakeholder managementcommunicationnegotiationproblem-solvingmentorshipcoachingrisk management

Certifications

PgMPMSPPMP