Perrigo Company plc

HR Coordinator – Employee Lifecycle

Perrigo Company plc

full-time

Posted on:

Location Type: Office

Location: Allegan • Missouri • United States

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About the role

  • Support colleagues at all level throughout their employment at Perrigo
  • Administer a busy service request queue, supporting the triage and assignment of queries
  • Manage inquiries & support requests raised by Perrigo employees, managers and HR colleagues, through to resolution or escalation
  • Ensure agreed service levels are met and issues are resolved in a timely manner, further escalating to the relevant specialist teams when required, in line with the People Solutions escalation process
  • Administer end-to-end lifecycle cases (e.g. compensation changes, letter generation, onboarding, offboarding, etc.) leveraging People Solutions Standard Operating Procedures to provide superior employee, manager and candidate experience
  • Maintain employees’ information in SuccessFactors and associated HR systems ensuring it is up to date, accurate and complies with GDPR/Data privacy & protection regulations, legal compliance and Perrigo standards.
  • Share relevant data updates with other internal & external parties as defined in our People Solutions Standard Operating Procedures and Work Instructions
  • Support the administration of leave of absence requests in countries where these activities are not outsourced (paid time-off, maternity, paternity, adoption, parental leave, etc.) ensuring all necessary details are appropriately recorded in SuccessFactors as well as transmitted to payroll teams to ensure accurate payroll processing
  • Monitor & report on key data/dates over the lifecycle of employees, flagging any required actions (immigration, probation, etc.)
  • Maintain employee files (electronic & physical files), regularly archiving and flagging documents that require purging in line with standards and regulations
  • Actively participate to huddles and meetings, facilitating the sessions in-turn, monitoring and reporting on KPIs, raising issues for escalation and/or follow up with Team Leads and/or Specialists where appropriate
  • Proactively ensure all Tier 0 (self-service) information and guidance on all of our employee lifecycle processes, is up to date, relevant and accessible to all Employees and People Managers
  • Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times.
  • Build relationships with end-users and stakeholders, understanding their needs and actively seeking their feedback. Follow up on their feedback and translate into concrete actions to improve performance and employee experience
  • Foster a culture of service excellence with your colleagues, role-modelling this and coaching other peers to deliver true best in class services to all
  • Own your own workload, identifying trends and undertaking improvement actions
  • Proactively use problem solving skills to identify and help resolve data errors, issues and escalations.
  • Follow up with relevant owners to ensure process & knowledge documentation are up-dated to reflect any agreed changes.
  • Proactively support a variety of initiatives and projects aimed at improving the quality and timeliness of our services, as well as improving employee experience
  • Support provision of training to end-users & key stakeholders on People Solutions processes
  • Other duties as assigned

Requirements

  • High School Diploma or GED required; Bachelor’s degree preferred
  • Previous experience with SAP SuccessFactors preferred
  • Previous experience as an HR Coordinator or similar role preferred
  • Highly organized, with a demonstrated attention to detail and ability to handle multiple tasks, prioritize, meet deadlines and maintain high quality work
  • Excellent interpersonal and collaboration skills required to work with all levels of business leadership, business users and functional teams
  • Efficient use of MS office and other key business tools
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP SuccessFactorsdata managementemployee lifecycle managementGDPR compliancepayroll processingservice request managementproblem solvingdocumentation managementtraining provision
Soft Skills
organizational skillsattention to detailinterpersonal skillscollaboration skillscustomer servicerelationship buildingcoachingtime managementcommunication skills
Certifications
High School DiplomaGEDBachelor's degree