Perpetual

Account Manager

Perpetual

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$70,000 - CA$90,000 per year

About the role

  • Act as the main point of contact for assigned accounts.
  • Develop and maintain strong, long-term client relationships.
  • Understand clients' goals, challenges, and operational needs, offering proactive solutions.
  • Roll up your sleeves to help clients navigate challenges, fostering deeper connections.
  • Lead clients through the onboarding process, ensuring a smooth transition.
  • Educate clients on platform features and best practices.
  • Provide ongoing training and support to maximize product adoption and satisfaction.
  • Identify opportunities for upselling and account expansion.
  • Partner with the sales team to manage renewals and contract extensions.
  • Develop and execute account growth strategies tailored to client needs.
  • Serve as the voice of the customer, sharing insights with product and marketing teams.
  • Advocate for client needs to influence product development and improvements.
  • Monitor client engagement and account health metrics.
  • Identify potential risks and implement proactive solutions.
  • Prepare reports on account performance, satisfaction, and growth opportunities.

Requirements

  • 3-5 years of experience in account management, customer success, or a related role, preferably in a SaaS or tech-enabled business.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities, empathy, and strategic thinking.
  • Highly organized and detail-oriented.
  • Familiarity with CRM tools and customer success platforms.
Benefits
  • Benefits package provided by Pacific Blue Cross (dental, vision, health)
  • Membership to Outdoor Prolink for discounted outdoor gear
  • Beautiful co-working space in Mt Pleasant in Vancouver, BC!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillscommunication skillsproblem-solving abilitiesempathystrategic thinkingorganizational skillsdetail-oriented