Perpetual

Account Manager

• Act as the main point of contact for assigned accounts.
• Develop and maintain strong, long-term client relationships.
• Understand clients' goals, challenges, and operational needs, offering proactive solutions.
• Roll up your sleeves to help clients navigate challenges, fostering deeper connections.
• Lead clients through the onboarding process, ensuring a smooth transition.
• Educate clients on platform features and best practices.
• Provide ongoing training and support to maximize product adoption and satisfaction.
• Identify opportunities for upselling and account expansion.
• Partner with the sales team to manage renewals and contract extensions.
• Develop and execute account growth strategies tailored to client needs.
• Serve as the voice of the customer, sharing insights with product and marketing teams.
• Advocate for client needs to influence product development and improvements.
• Monitor client engagement and account health metrics.
• Identify potential risks and implement proactive solutions.
• Prepare reports on account performance, satisfaction, and growth opportunities.