Enterprise Implementation Manager
PermitFlow
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
Visit company websiteExplore more
Salary
💰 $160,000 - $210,000 per year
About the role
- Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
- Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
- Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
- Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
- Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
- Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
- Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
- Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.
Requirements
- 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
- Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
- Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
- Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.
Benefits
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer onboardingimplementationB2B SaaSmetrics measurementtrainingenablementprocess documentationrisk managementworkflow translation
Soft skills
communicationleadershiporganizationalstakeholder managementcross-functional collaborationproblem-solvingproactive managementcustomer-facing skillsexpectation managementadaptability