Critical Resolution Engineer – Mat Char
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Colorado • Iowa • United States
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About the role
- Complex issue resolution
- Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
- Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset
- Partner with Tech Services to close escalations quickly and effectively
- Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
- Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset
- Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness
- Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region
Requirements
- BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment
- OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment
- OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment
- Expertise in PerkinElmer products, hardware, and software across several product lines
- Strong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom setting
- Ability to create technical guides and written instructions for field engineers
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Valid driver’s license and safe motor vehicle operation
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
repair of laboratory equipmentexpertise in PerkinElmer productstechnical guide creationwritten instructions for field engineerscomplex issue resolutionfirst-time fix performancetraining deliveryskill gap identificationmaintenance eventscertification of product line readiness
Soft Skills
interpersonal skillswritten communicationverbal communicationtraining and mentoringcollaborationproblem-solvingadaptabilitycoachingleadershiporganizational skills
Certifications
BA in applied scienceBA in BiologyBA in ChemistryBA in ElectronicsBA in MathematicsBA in EngineeringAssociate Degree in Applied ScienceAssociate Degree in BiologyAssociate Degree in Chemistryvalid driver's license