Critical Resolution Engineer – Organic
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Alabama • California • United States
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About the role
- Complex issue resolution
- Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
- Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset
- Partner with Tech Services to close escalations quickly and effectively
- Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
- Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset
- Provide input to technical services team on training course content & format to accelerate skill development
- Provide on-the-job training to new CSEs or CSEs learning a new product line
- Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness
- Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region
- Identify repeat issues & escalate to quality and technical services to investigate
- Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB’s, improved PM checklists, product gaps & issues, design for service)
- Partner with regional leaders to optimize service performance at key accounts
Requirements
- BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment
- OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment
- OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment
- Expertise in PerkinElmer products, hardware, and software across several product lines
- Certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
- Valid driver’s license and safe motor vehicle operation
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
repair of laboratory equipmentexpertise in PerkinElmer productshardwaresoftwaretechnical servicespreventive support recommendationsfirst-time fix performancetraining course content developmenton-the-job trainingskill gap identification
Soft Skills
complex issue resolutionremote guidancein-person trainingcollaborationcommunicationleadershipmentoringproblem-solvingorganizational skillsperformance optimization
Certifications
certification on relevant laboratory equipmentvalid driver’s license