Field Service Engineer – Lansing, MI
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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Salary
💰 $58,760 - $79,000 per year
About the role
- Provide highly visible customer support through on-site installation
- Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Instruct customers in the operation and maintenance of the system
- Serve as company liaison on administrative and technical matters for assigned projects
- Engage with customers to understand their analytical workflows and tailor service offerings
- Enhance account profitability through efficient service execution
- Maintain assigned assets, including tools and service parts inventory
- Report improvement opportunities via quality notification process
- Attend higher level certification through company sponsored training & development offerings
- Complete all administrative tasks, including time reporting and assigned training
Requirements
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
- High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Ability to travel by air, vehicle and/or other means of transportation as business requires.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
repair of laboratory equipmentdiagnosestroubleshootingservice and repair of complex equipmentanalytical workflowsoperation and maintenance of systemsinventory managementquality notification processinstrument control softwarelaboratory safety practices
Soft Skills
customer supportcommunicationliaisonengagementproblem-solvingadministrative skillstraining and developmentorganizational skillsadaptabilityprofitability enhancement
Certifications
vendor issued certification on relevant laboratory equipmenthigher level certification