Field Service Engineer – Rochester, NY
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $65,000 - $80,000 per year
About the role
- Provide highly visible customer support through the performance of on-site installation
- Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Instruct customers in the operation and maintenance of the system
- Serve as company liaison with customer on administrative and technical matters for assigned projects
- Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards
- Engage with customers to understand their analytical workflows and tailor service offerings
- Enhance account profitability through efficient service execution and by identifying revenue opportunities
- Maintain assigned assets, including tools, test equipment, and service parts inventory
- Proactively report improvement opportunities via the quality notification process
- Complete all administrative tasks, including time reporting and assigned training.
Requirements
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
- OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
- OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Ability to travel by air, vehicle and/or other means of transportation as business requires.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Company provided car, laptop, and phone
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
repair of laboratory equipmentinstallationmaintenancediagnosestroubleshootingservicevalidationanalytical equipmentinstrument control softwarelaboratory safety practices
Soft Skills
customer supportcommunicationproblem-solvingadministrative skillscustomer engagementservice executionopportunity identificationliaisontrainingtime management
Certifications
vendor issued certification on relevant laboratory equipment