Field Service Engineer, Vancouver BC
PerkinElmer
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$62,000 - CA$80,000 per year
About the role
- Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
- Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Requirements
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR High School Diploma plus 7+ years direct experience with repair of laboratory equipment.
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
- Vendor issued certification on relevant laboratory equipment.
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
- Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
- Valid driver’s license and safe motor vehicle operation.
Benefits
- Health insurance
- Professional development opportunities
- Travel reimbursement for business-related travel
- Company-provided car, laptop, and phone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
repair of laboratory equipmentanalytical equipmentinstrument control softwaremaintenance protocolstroubleshootingqualifications servicesservice executionquality notification processhealth and safety practicesenvironmental compliance
Soft skills
customer engagementcommunicationproblem-solvingorganizational skillstraining abilitiesadministrative skillsattention to detailtime managementadaptabilityrevenue opportunity identification
Certifications
vendor issued certificationhigher level certification