Senior Business Travel Consultant
Perk
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • United Kingdom
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Job Level
About the role
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
Requirements
- Are proficient in air fares and ticketing
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
- Have great communication skills, fluency in English, both written and spoken is essential.
- Have previous experience as a Business Travel Consultant.
- Are well-organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with 25 days of annual leave plus bank holidays
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
- Plan for your future with our qualifying earnings company pension plan with Aviva
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
- Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks’ paid parental leave
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Stay savvy with access to a wide variety of discounts and rewards
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
air faresticketingGalileo GDStravel bookingstravel reservationsamendmentscustomer servicebooking accuracyclient inquiriesproblem resolution
Soft Skills
communication skillsorganizational skillsprofessional telephone mannerinitiativeflexibilityteam supportpositive attitudementoringrelationship managementtime management