PerformYard

Customer Success Manager

• Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
• Respond to phone calls and emails to support adoption, usage and expansion within the customer base
• Meet or exceed aggressive responsiveness and quality goals
• Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
• Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Account Executive

• Close new business by managing a high-volume pipeline of prospects
• Generate new opportunities and close meetings with inbound leads
• Run effective sales calls and close enterprise customers in B2B SaaS
• Conduct demonstrations and build relationships with senior executives at target companies
• Manage a large pipeline of interested organizations
• Maintain an accurate sales forecast and manage personal sales pipeline
• Generate qualified meetings and partner with Sales Development Representatives
• Leverage CRM tools and sales automation to improve efficiency

Full-stack Engineer

• Participate in the full application development lifecycle, with a focus on writing clean, efficient and reusable code.
• Own development of features, manage implementation of code and enhance product usability and consistency within the product.
• Build new features using React, Javascript, Python, MongoDB, Docker
• Collaborate on and develop the UI/UX and product capabilities of our employee performance SaaS product
• Contribute to our API and maintain API-based connections with other, related systems
• Identify and resolve performance bottlenecks
• Collaborate directly with founders as well as the Collaborate closely with product management, QA, and other engineering team members
• Understand internal and customer requests and creatively implement those features into PerformYard production software
• Contribute to our full stack including AWS infrastructure that delivers our products to users worldwide.

Full Stack Software Engineer

Product Manager

• Own and evolve the long-term product vision, embedding AI-native innovation into the core platform and future offerings
• Translate company strategy into a multi-year product roadmap aligned with ARR expansion, market positioning, and enterprise value creation
• Identify and prioritize high-impact growth opportunities across product, pricing, packaging, and adjacent talent modules
• Establish durable competitive advantages and defensible differentiation within the HR tech landscape
• Lead product discovery practices grounded in customer insight, market intelligence, and data
• Maintain a regular cadence of direct customer engagement to ground product decisions in real user needs
• Drive product-led growth initiatives that improve adoption, expansion, retention, and customer lifetime value
• Develop scalable monetization strategies, including AI-driven feature differentiation and packaging evolution
• Own the end-to-end user experience vision and partner with Design to modernize the product interface, ensuring AI-native features are intuitive and adoption-ready
• Partner with Sales and Marketing to sharpen positioning, messaging, and go-to-market effectiveness
• Evaluate build/partner/buy decisions and guide product integrations to accelerate strategic growth
• Lead roadmap execution in partnership with Engineering, ensuring high-impact delivery with measurable outcomes
• Partner with Engineering leadership on platform modernization, scalability, and AI-first development priorities
• Develop team members and build a strong leadership bench to sustain organizational performance
• Lead a high-performance culture of accountability, innovation, and cross-functional collaboration
• Maintain operational excellence and efficiency as teams scale
• Serve as a key member of the executive leadership team to drive growth and enterprise value
• Present product strategy, roadmap priorities, and growth impact to the Board with clarity and confidence
• Advise on capital allocation, market opportunities, and strategic product investments to maximize business impact
• Quantify the business impact of product initiatives through clear, outcome-based reporting
• Key Metrics and Success Criteria: Product and Customer: Adoption rates, feature utilization, customer satisfaction and retention; Revenue and Growth: ARR growth, upsell/cross-sell performance and churn reduction; Product Delivery: Roadmap predictability, AI feature adoption, and time-to-value; Team and Organization: Leadership development, team engagement, retention and performance

VP of Product

Financial Planning and Analysis

• Agile Forecasting & Planning: Lead the annual budgeting process and maintain a rolling 18-month forecast that adapts to shifting market conditions and internal pivots.
• Partner with the CEO, VP of Finance, and Operations leadership to deliver accurate forecasts and actionable insights
• Prepare monthly and quarterly financial reporting packages, including variance analysis vs. budget and prior periods
• Develop and maintain operating models, scenario analyses, and sensitivity modeling to support strategic decision-making
• Own the reporting and analysis of mission-critical KPIS (ARR, Retention, LTV, CAC, etc.) and communicate trends to leadership
• Establish and refine budget and operating benchmarks to support performance
• Board & Investor Relations: Prepare high-impact reporting packages for Board meetings and investor updates, providing clear narratives around variance and growth trajectories.
• Cash Flow Optimization: Manage sophisticated cash flow modeling to ensure capital efficiency as we scale toward $50M+ AR
• Act as Act as a "Internal Consultant" to Department Heads (Sales, Marketing, Product, Customer Success), helping them understand the financial implications of their key initiatives, headcount and spend decisions.
• Identify opportunities to improve financial processes, reporting efficiency, and data accuracy
• Collaborate with accounting, external CPAs, and auditors as needed to ensure alignment between reporting and planning.

Customer Success Manager

Account Executive

Full Stack Software Engineer

VP of Product

Financial Planning and Analysis Manager