ERP Support Analyst I
Pyrotek
ERPMS SQL ServerSQL
L2 Systems Support Engineer
Performive
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $65,000 per year
Job Level
JuniorMid-Level
Tech Stack
CloudCyber SecurityFirewallsLinuxTCP/IPVMware
About the role
- Provide technical support for Microsoft desktop applications and operating systems.
- Install, configure, and troubleshoot desktop and server operating systems and applications (Windows, Linux, AIX, IBM i).
- Deliver network-level support including WAN/LAN connectivity, TCP/IP, subnets, VLANs, VPNs, and wireless networks.
- Monitor and respond to system alerts, notifications, and helpdesk calls.
- Perform routine system checks, backup preparation, tape management, and High Availability (HA) recovery tasks.
- Maintain accurate documentation of networks, services, and processes.
- Manage and update service tickets and project tasks within CloudFirst systems.
- Escalate incidents requiring higher-level engineering support.
- Communicate effectively with clients regarding incidents, changes, and outages.
- Collaborate with rotating shifts and management to ensure continuous coverage.
- Assist with patch validation, firewall checks, and security-related maintenance tasks.
- Demonstrate familiarity with firewalls, antivirus, cybersecurity tools, and virtualization platforms (e.g., VMware).
- Apply a working knowledge of cloud hosting environments to support day-to-day tasks.
Requirements
- Associate degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
- 2+ years of professional IT experience or educational equivalent.
- CompTIA A+, Network+, or similar certifications preferred.
- Hands-on experience with:
- Help desk support (1+ year preferred)
- Windows OS/applications (1+ year preferred)
- Networking (1+ year preferred)
- Strong troubleshooting and communication skills.
- Ability to work independently in a remote environment.
- Flexibility to work designated weekend shifts (Friday–Monday).
Benefits
- Remote Position.
- Competitive Compensation.
- Medical, Dental, and Vision Coverage.
- Flexible Spending Account (Medical and/or Childcare).
- Paid Time Off.
- Ongoing training and certification opportunities.
- Flexible work schedules and remote work options.
- Training & Educational Reimbursement.
- Employee Activities.
- Paid Parking.
- 401k.
- A fun and inclusive company culture with a relaxed work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft desktop applicationsWindows operating systemLinux operating systemAIXIBM iWAN/LAN connectivityTCP/IPsubnetsVLANsVPNs
Soft skills
troubleshootingcommunicationindependenceflexibility
Certifications
CompTIA A+CompTIA Network+
