Performive

Support Engineer

• Provide technical support for Microsoft desktop applications and operating systems.
• Install, configure, and troubleshoot desktop and server operating systems and applications (Windows, Linux, AIX, IBM i).
• Deliver network-level support including WAN/LAN connectivity, TCP/IP, subnets, VLANs, VPNs, and wireless networks.
• Monitor and respond to system alerts, notifications, and helpdesk calls.
• Perform routine system checks, backup preparation, tape management, and High Availability (HA) recovery tasks.
• Maintain accurate documentation of networks, services, and processes.
• Manage and update service tickets and project tasks within CloudFirst systems.
• Escalate incidents requiring higher-level engineering support.
• Communicate effectively with clients regarding incidents, changes, and outages.
• Collaborate with rotating shifts and management to ensure continuous coverage.
• Assist with patch validation, firewall checks, and security-related maintenance tasks.
• Demonstrate familiarity with firewalls, antivirus, cybersecurity tools, and virtualization platforms (e.g., VMware).
• Apply a working knowledge of cloud hosting environments to support day-to-day tasks.

L2 Systems Support Engineer