PerfectServe

Customer Support

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make appropriate configuration changes
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
• Maintain cameras-on engagement during internal and external meetings to foster connection

Tier 1 Support Specialist

Product Manager

• PerfectServe seeks a motivated and detail-oriented Associate Product Owner to join its Scheduling STO team.\n• You will support planning, development, and delivery of solutions that optimize communication and scheduling workflows for clinicians and healthcare organizations.\n• You will work closely with product leaders, engineers, designers, and stakeholders to define user stories, manage the product backlog, and contribute to the evolution of the scheduling platform.\n• This role offers opportunities to develop product leadership skills and impact patient care.