Tier 1 Support Specialist
PerfectServe
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Field incoming client communications via phone, chat, and our online customer portal
- Help end-users administer their PerfectServe applications
- Train end users on how best to use PerfectServe’s phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make appropriate configuration changes
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
- Maintain cameras-on engagement during internal and external meetings to foster connection
Requirements
- While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day.
- Willingness and excitement to work evenings or overnights and/or weekends
- Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Able to start on November 3rd, 2025.
- Team members expected to have their cameras on during internal and external meetings
- Must be able to sit for extended periods, have acute hearing ability, speak English, and perform repetitive hand motions
- Must be located within the United States (candidates must reside in the U.S.)