Support and delight PerfectServe’s end users - physicians, nurses and system administrators.
Support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
Field incoming client communications via phone, chat, and online customer portal.
Help end-users administer their PerfectServe applications.
Train end users on how best to use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue.
Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users.
Build and revise new user accounts based on established standards and best practices.
Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues.
Collaborate with other PerfectServe teams on escalated technical issues.
We expect all team members to have their cameras on during internal and external meetings.

Requirements

Some M-F daytime schedules available, most schedules require working one weekend day
Willingness and excitement to work evenings or overnights and/or weekends
Strong technical aptitude
Excellent written and verbal communication skills
Excellent analytical and troubleshooting skills
Ability to work in a fast-paced environment and successfully prioritize competing tasks
High customer empathy and exceptional customer service skills
Access to high-speed internet
Able to start in April 2026

Benefits

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinguser account managementapplication buildsapplication revisionsmessage deliveryconfiguration changescustom applications designworkflow needs assessmentmobile application supportweb application support

Soft Skills

customer servicecommunication skillsanalytical skillsproblem-solvingtime managementcustomer empathyteam collaborationadaptabilityprioritizationtechnical aptitude