Percona

Events

• Create and manage social content that engages the developer and DBA community authentically.
• Partner with our engineering experts and to amplify community voices and content.
• Build and maintain relationships with partner organizations and their communities for joint events and initiatives.
• Create video and short-form content that brings the social engagement plan to life, using AI-assisted tools to work more efficiently without compromising quality.
• Familiarity with social media platforms (Instagram, LinkedIn, Facebook, TikTok, YouTube, Reddit) and how content performs across each.
• Experience with Buffer, Sprout Social or comparable scheduling and listening tools.
• Comfortable on camera and able to create authentic, engaging short-form video content.
• Own day-to-day engagement on the Percona Forum and Community Slack welcoming new members, answering or routing questions, and keeping discussions active and healthy.
• Monitor community health and sentiment across channels, flagging issues and celebrating wins.
• Build relationships with active contributors, MVPs, and long-time community members.
• Travel to conferences, meetups, and partner events to represent Percona and staff the booth or table.
• Provide regional support for community and partner events, from swag to schedules to on-site troubleshooting.
• Act as the on-site point person, comfortable making real-time calls when things don't go to plan.
• Help run and continuously improve internal community programs (e.g. ambassador/advocate programs, contributor recognition, onboarding for new community members).
• Coordinate internally with Marketing, Product, and Engineering to keep programs aligned with company priorities.
• Track program metrics and report on community growth and engagement.
• Perform light-to-moderate coding and maintenance on Percona's community website (content updates, bug fixes, small feature work).

Community & Events Coordinator

Product Manager

• Own the product strategy and roadmap for PMM, ensuring it aligns with Percona's overall product vision.
• Work directly with customers and the community to understand their challenges, validate ideas, and identify new product opportunities.
• Conduct market research and competitive analysis to help shape product direction.
• Translate customer problems into clear product requirements and priorities.
• Work closely with Engineering, Design, Documentation, Marketing, and Customer Success to deliver outstanding product experiences.
• Prioritize features and make informed trade-offs based on customer value, engineering effort, and strategic goals.
• Define success metrics and use customer feedback, product telemetry, and usage data to guide product decisions.
• Collaborate closely with engineering throughout the entire product lifecycle, from discovery to release.
• Represent PMM internally and externally through blog posts, webinars, conferences, customer meetings, and community engagement.
• Help drive the adoption of PMM across the open source community and enterprise organizations.

Product Manager – Monitoring and Management

Associate

• Learn to draft and refine contracts and negotiate them with guidance
• Verify that quotes accurately reflect customer purchases
• Build a working knowledge of Percona's offerings
• Collaborate with internal teams and customers to develop negotiation skills
• Review agreements, spot issues, and propose solutions
• Assist in responding to RFPs, vendor forms, and document requests
• Communicate contract terms to internal and external stakeholders
• Help cover time-sensitive requests across time zones during teammate absences
• Train to support the Sales, Finance, Legal, Customer Success, and Services teams with deals

Contracts Associate

Developer Relations

• Create technical content: Tutorials, deep-dive blog posts, reference guides, video walkthroughs, and demos.
• Speak in public: Conference talks, webinars, meetups, podcasts, livestreams.
• Engage upstream: Contribute to open source communities like MySQL, PostgreSQL, MongoDB, and others.
• Engage with the Percona community: Be active on the Percona Forum, Discord, GitHub, and at events.
• Cover Percona's open source portfolio of database solutions.
• Close the feedback loop between field knowledge and Product/Engineering teams.
• Partner across teams: Work with Marketing, Product, Engineering, and Support.

Developer Advocate

Manager

• Build and maintain strong relationships with customer stakeholders and become a trusted advisor within their organization.
• Own the overall service delivery experience and customer health for an assigned portfolio of Managed Services customers.
• Partner with Managed Services and Customer Success teams to ensure smooth onboarding and successful adoption of Percona services.
• Help customers understand the value, scope, and benefits of their Managed Services agreements.
• Ensure service commitments, SLAs, and customer expectations are consistently met.
• Monitor service performance, trends, risks, and ongoing work, proactively communicating updates, recommendations, and action plans.
• Lead customer service reviews, and operational meetings.
• Act as the primary escalation point for service delivery concerns, customer satisfaction issues, and operational risks.
• Identify potential risks before they become issues and drive mitigation plans through resolution.
• Coordinate cross-functional teams to ensure work is prioritized, tracked, and delivered successfully.
• Provide regular reporting and insights to customers and internal stakeholders.
• Partner with Sales and Customer Success to identify growth opportunities, support customer retention efforts, and contribute to account success plans.
• Advocate for customer needs internally and provide feedback that helps improve Percona's services, products, and processes.
• Contribute to the evolution of our service delivery practices by identifying opportunities to improve efficiency, communication, and customer outcomes.

Service Delivery Manager

• lead a team of consultants delivering open source database solutions
• oversee delivery process and ensure SOW accuracy
• create and implement standardized processes and best practices
• serve as escalation point for customer issues
• help Sales, Marketing, and Customer Success teams land new business
• monitor and report on team metrics and KPIs

Community & Events Coordinator

Product Manager – Monitoring and Management

Contracts Associate

Developer Advocate

Service Delivery Manager

Manager, Professional Services