Manager, Professional Services

Percona

Manager leading a team of consultants delivering comprehensive open source database solutions. Overseeing project execution and team development for customer success and profitability.

Posted 6/3/2026full-timeRemote • Arizona, California, Colorado, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Open Source

About the role

Key responsibilities & impact

lead a team of consultants delivering open source database solutions
oversee delivery process and ensure SOW accuracy
create and implement standardized processes and best practices
serve as escalation point for customer issues
help Sales, Marketing, and Customer Success teams land new business
monitor and report on team metrics and KPIs

Requirements

What you’ll need

5+ years leading remote consulting teams
strong relationships with customers and other leaders
established track record of driving change and attracting, motivating, coaching, and retaining top talent
ability to manage globally distributed teams
strong business acumen
adept at resolving customer escalations
excellent written and verbal communication skills

Benefits

Comp & perks

flexible work hours
various paid time off programs
all your equipment for your remote office
funds for career development (external training, certifications, conferences)
ongoing connectivity allowances
opportunity to participate in our equity incentive plan
The Percona Adventure Team
Work-from-Anywhere
FlowDays
FryDays
overall flexibility
PAVE volunteering program
Women Transforming Technology

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershiprelationship buildingchange managementcoachingtalent retentioncustomer escalation resolutionbusiness acumencommunication