PerchPeek

Consultant

• Work within a network of third-party consultants to deliver quality customer experience
• Build trusted relationships with relocators as their main point of contact
• Communicate with relocators via the PerchPeek app and through consultative calls
• Handle difficult or complex relocator inquiries using critical judgement
• Support relocators in understanding their company’s relocation policy
• Recommend and coordinate additional relocation services from providers
• Ensure data cleanliness and effective process implementation
• Collaborate with other Relocation Coaches for creative problem-solving

Relocation Consultant, EMEA

Coach

• Flexible Relocation Coaches work with PerchPeek to support current markets with surges in business volume.
• Provide flexibility for Relocation Coach capacity.
• Improve coverage to support relocators across multiple markets and timezones.
• Work within a network of third-party consultants and with PerchPeek’s Network Manager to deliver quality customer experience in line with customer requirements and PerchPeek’s SLAs for quality and productivity.
• Build trusted relationships with relocators over the duration of their relocation journey as their main point of contact.
• Communicate with relocators via the PerchPeek app and through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
• Handle difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
• Provide the “right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
• Support relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
• Recommend and coordinate additional relocation services from providers, working within PerchPeek’s Supply Chain.
• Ensure collected data is accurate and useful for data analysis, reporting, and insights.