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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and critical judgment in managing relocator inquiries while providing exceptional customer service. Possesses knowledge of relocation policies and major cities in the UK and Europe, enhancing the ability to support clients effectively.
Highest-signal resume keywords
Fluency In EnglishCustomer Experience ManagementRelocation Policy KnowledgeCreative Problem-SolvingLanguage Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingCritical JudgmentConsultative Communication
Tools & Technologies
PerchPeek App
Industry Keywords
Relocation ServicesData CleanlinessProcess ImplementationLifestyle NormsUKEurope
About the role
Key responsibilities & impact- Work within a network of third-party consultants to deliver quality customer experience
- Build trusted relationships with relocators as their main point of contact
- Communicate with relocators via the PerchPeek app and through consultative calls
- Handle difficult or complex relocator inquiries using critical judgement
- Support relocators in understanding their company’s relocation policy
- Recommend and coordinate additional relocation services from providers
- Ensure data cleanliness and effective process implementation
- Collaborate with other Relocation Coaches for creative problem-solving
Requirements
What you’ll need- Must be available to work during GMT/CET business hours
- Fluency in verbal and written English
- Awareness or first-hand knowledge of major cities and lifestyle norms in the UK and Europe
- Bonus if you have lived or relocated within the UK or Europe before
- Helpful languages: French / Italian / Spanish / German / Portuguese / MENA region knowledge
Benefits
Comp & perks- Paid training on all of our internal systems
