Perceptual Robotics

Customer Support

• Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
• Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
• Track and manage support queries through to resolution, and keep clients updated
• Feed customer and product feedback back into the product roadmap
• Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
• Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
• Support R&D testing of new drone hardware and software
• Act as a trainer: train and mentor other pilots on our systems and procedures

Drone Pilot, Client Support Specialist

Business Development Rep

• Grow revenue in Germany and the wider German-speaking market
• Own the full sales cycle, from finding and qualifying opportunities through to closing and growing key accounts
• Prospect and self-source opportunities: wind asset owners, ISPs and OEMs
• Run outbound outreach and qualify inbound leads from Marketing
• Educate a market that's new to autonomous inspection
• Own demos, proposals, negotiation and close, across unit sales, inspection services and subscriptions, including tenders
• Hit monthly, quarterly and annual targets
• Grow existing accounts and spot upsell and renewal
• Build and run the DACH go-to-market plan with the Head of Sales
• Represent the company at industry events (e.g., WindEnergy Hamburg)
• Track competitors, pricing and regulation in German renewables
• Keep the CRM current, report on pipeline and forecast, and feed customer insight to the product roadmap

Drone Pilot, Client Support Specialist

Business Development Manager