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Drone Pilot, Client Support Specialist
Perceptual RoboticsDrone Pilot providing first-line technical support for clients using autonomous drone systems. Involved in flying inspections, training other pilots, and supporting R&D testing.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise as a Certified UAV Pilot with extensive experience in commercial drone operations, client support, and compliance with H&S management and Operations Manual standards. Proficient in training and mentoring others while effectively communicating technical information to diverse stakeholders.
Highest-signal resume keywords
Certified UAV PilotCommercial Drone Flying ExperienceClient-Facing Role ExperienceGWO CertificatesWind Turbine Safety Rules Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Drone OperationsData Upload and ProcessingDefect DetectionTechnical SupportDrone InspectionDesigning DronesAssembling DronesMaintaining DronesTraining and MentoringH&S Management
Soft Skills
Interpersonal SkillsCommunication SkillsRapport BuildingExpectation ManagementConfidence
Tools & Technologies
Dhalion PlatformDrone Systems
Certifications & Qualifications
NQE QualificationGWO CertificatesFull UK or EU Driving Licence
Industry Keywords
CAA ComplianceOperations Manual StandardsWind Turbine InspectionClient TrainingEuropean Language Skills
About the role
Key responsibilities & impact- Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
- Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
- Track and manage support queries through to resolution, and keep clients updated
- Feed customer and product feedback back into the product roadmap
- Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
- Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
- Support R&D testing of new drone hardware and software
- Act as a trainer: train and mentor other pilots on our systems and procedures
Requirements
What you’ll need- Certified UAV pilot (NQE qualification or equivalent), with 2+ years of commercial drone flying experience
- Experience in a client-facing role, with the ability to build rapport, manage expectations and communicate clearly across a range of stakeholders
- Strong interpersonal skills and confidence interacting with and supporting clients
- Comfortable with H&S management and Operations Manual compliance on deployments
- Full UK or EU driving licence
- UK or EU right to work
- Willing to travel for deployments and client training, with reasonable notice
- Experience flying around wind turbines or other large assets
- GWO certificates (Working at Heights, Fire, First Aid) or Authorised Technician qualification
- Experience training or mentoring pilots, technicians or clients
- Experience processing or interpreting drone inspection data and defect detection
- Wind Turbine Safety Rules (WTSR) knowledge
- Experience in a technical or customer support role, comfortable explaining technical issues to non-technical clients
- Other European language skills
- Experience designing, assembling or maintaining drones
Benefits
Comp & perks- Company share option plan
- Flexible hours, including working from home
- Annual training budget to develop your skills and career
- Laptop and work equipment provided
- No dress code; wear what you like
- Pension plan
- Other benefits depending on role and region