IT Operations Engineer
Perceptive Inc.
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Monitor and manage network environments
- Ensure optimal performance and update of critical network infrastructure
- Provide technical support to end users
- Resolve issues relating to hardware, software and mobile telephony across our end userbase
- Perform routine maintenance and updates
- Maintain and update network and compute environments
- Collaborate with other functions and teams within IT and the wider business unit
- Troubleshoot and resolve complex technical issues
- Maintain knowledge documentation
- Document network configurations, procedures and known issues
- Assist in the implementation of new technologies
- Implement and upgrade new services and platforms, adhering to appropriate change controls
- Ensure compliance with company policies
- Adhere to company and industry standards for security, data protection and all Standard Operating Procedures
- Respond to and manage incidents and service requests
- Respond and resolve incidents and requests within SLA/OLA
- Manage and support Microsoft Azure environments
- Monitor performance, troubleshoot issues and ensure security and compliance
- Implement and maintain Azure based solutions
- Manage virtual machines, storage accounts and networking components
- Working with Service Management, coordinate and document major incidents through to resolution
- Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information
- Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes
- Carryout any other reasonable duties as requested.
Requirements
- Strong knowledge of network protocols, hardware, and software.
- Experience with network monitoring tools and troubleshooting techniques.
- Familiarity with end-user computing environments, including desktops, laptops, and mobile devices.
- Experience with Microsoft Azure, including managing virtual machines, storage, and networking components.
- Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management
- Proven experience in a similar role within a Network Operations Center or IT Service Desk environment.
- Bachelor's Degree in a technical discipline or equivalent project-related experience.
- Willingness to work in a shift-based role supporting a 24x7 rotational
- Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential.
- English: Fluent.
Benefits
- Medical plan for you and your dependents.
- Personal Accident Insurance
- Life Insurance
- Critical illness cover
- Salary structure and Flexi basket
- Provident fund of 12%
- Gratuity scheme
- Internal growth and development programs & trainings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network protocolsnetwork monitoring toolstroubleshooting techniquesMicrosoft Azurevirtual machinesstorage accountsnetworking componentsend-user computing environmentshardwaresoftware
Soft Skills
communication skillsability to work with technical and non-technical stakeholdersmanage multiple tasksprioritizationfast-paced environment
Certifications
Microsoft Azure CertificationsITIL V4 CertificationsBachelor's Degree in a technical discipline