Medical Call Center Officer
SSC HR Solutions
Customer Success Manager, Bilingual Spanish
Peppr
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Align with the AE on project preparation and documentation.
- Partner with the Implementation team to schedule and execute the site survey.
- Work cross-functionally to relay project requirements to the appropriate internal teams.
- Serve as the primary point of contact to welcome new clients and ensure a smooth, supportive onboarding experience.
- Coordinate with field technicians who perform the installation, ensuring scheduling, communication, and a smooth go-live for the client.
- Build trust and long-term relationships by guiding clients through each step of the setup and configuration of their Peppr system.
- Develop and deliver tailored training plans, ensuring sessions, whether onsite or remote, are engaging, relevant, and empowering.
- Act as a strategic partner and advocate throughout the onboarding journey, ensuring each client feels confident, cared for, and set up for success.
- Monitor new accounts during the first 30 days to ensure proper system usage, satisfaction, and timely resolution of any issues.
- Act as the primary contact for a portfolio of key clients, building strong relationships, keeping them informed of new features and updates, and gathering feedback to collaborate with internal teams on improvements.
- Proactively drive upsell opportunities by identifying feature gaps or growth potential, and taking ownership of the upsell process.
- Manage multiple onboarding projects simultaneously, ensuring high-quality support while balancing competing priorities.
Requirements
- 1+ years of experience in customer success, account management, or a similar role within the technology industry.
- Restaurant operations or relevant hospitality experience, such as working as a server, supervisor, shift lead, bartender, or a similar role in a restaurant setting.
- Verbal fluency in English and Spanish.
- Willingness to travel up to 70% for onsite training and installations as needed.
- Preferably have POS experience, ideally in the hospitality industry.
- Working experience in a SaaS company.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and the ability to manage multiple clients and tasks simultaneously.
- Proactive problem-solving abilities and a customer-centric mindset.
- Salesforce experience is a plus.
- Legally authorized to work in the United States (applicant must answer related questions on application).
