Manager, Revenue Cycle Solutions Delivery
HHAeXchange
Multilingual Project Manager – GenAI / Large Language Models
Innodata Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage overall performance and governance of the Statement of Work (SOW) and day-to-day operations per SLAs.
- Promptly identify and resolve service delivery issues and implement preventive measures.
- Handle transition management during set-up or expansion phases.
- Support deployment of infrastructure (technology, financial, HR, security, facilities, communications) to perform Services.
- Install service delivery processes and service level reporting mechanisms.
- Provide people management, mentorship, and career development to managers and agents/raters.
- Drive continuous improvement and productivity gains; initiate productivity, process, security and facilities improvement plans.
- Flag and escalate business risks to internal and external stakeholders.
- Lead end-to-end small to medium project deployment in collaboration with Total Quality Management (TQM) teams.
- Provide thought leadership on language and dialect nuances for recruitment and evaluation.
- Support customer satisfaction and promote collaboration with TQM and Operations leaders.
- Translate business requirements into operations plans and craft SLA tracking, monitoring, and reporting methodologies.
- Ensure achievement of KPIs, direct Root Cause Analyses and define resolution strategies.
- Assess and prioritize top operations issues; collaborate with support teams on kick-offs and status reporting.
- Manage, monitor, and communicate change delivery items; oversee new hire deployment to client platforms.
- Coach and mentor leaders on people management and bolster training program management.
- Support management on business and expansion strategies, revenue, profitability, and financial improvement plans.
Requirements
- A thoughtful leader who is a native speaker of at least 3 languages with minimum C1 US English proficiency.
- 5+ years of experience in operations and people management, including managing leaders.
- Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
- Experience and passion for managing large diverse teams of experts across multiple sites in a fast-paced environment.
- Strategic thinker with strong analytical and problem-solving skills.
- Strong desire to develop team members; experience mentoring and coaching leaders.
- Exceptional communication skills, written and oral.
- Bachelor's degree or equivalent required.
- Certification on Project Management or Six Sigma a plus.
- Adaptable and energized by a fast-paced environment.
- Creative energy, drive, initiative, commitment, and enthusiasm.
