HHAeXchange

Manager, Revenue Cycle Solutions Delivery

HHAeXchange

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, New York

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Salary

💰 $110,000 - $130,000 per year

Job Level

Mid-LevelSenior

About the role

  • Team Leadership & Talent Development: Manage, coach, and develop a team of Solutions Analysts across both implementation and support functions. Provide clear direction, set performance goals, conduct regular feedback sessions, and ensure alignment with team charters and individual strengths. Cultivate a culture of ownership, transparency, knowledge sharing, and professional growth.
  • Operational Oversight & Workflow Management: Oversee the end-to-end execution of integration configuration, validation, and maintenance across a high volume of incoming requests and projects, ensuring timely, accurate, and scalable delivery. New Implementations: Ensure successful setup and deployment of payer and provider configurations aligned to go-live timelines. Maintenance & Optimization: Ensure responsive, SLA-compliant support for ongoing integration issues, updates, and enhancements. Drive the adoption of standardized intake and triage workflows, enforce documentation standards, and promote process adherence across the team. Partner with the Business Operations team to evaluate and implement tooling improvements, including enhancements to ticketing systems (e.g., Salesforce, Jira) and workflow automation opportunities. Coordinate structured hand-offs to technical production support teams post-implementation or resolution to ensure continuous service quality, solution ownership, and long-term system stability. Ensure production support teams are equipped with the necessary context, documentation, and access to maintain and monitor implemented solutions effectively.
  • Strategic Execution & Continuous Improvement: Support the successful execution of the RCSD transformation strategy, including team restructuring, workflow redesign, and role clarity. Identify and address process inefficiencies, knowledge gaps, and manual workarounds through SOP development, automation, and upskilling. Use data to proactively monitor team performance, identify trends or gaps, and lead root cause analysis and mitigation planning.
  • Cross-Functional Collaboration & Communication: Serve as a key point of contact and escalation across the RCSO portfolio; ensure requests are well-documented, triaged appropriately, and delivered efficiently. Collaborate with Product, Engineering, Implementation, Client Success, the Operations Command Center (OCC), and other internal stakeholders to ensure alignment, visibility, and coordination. Support development and delivery of internal and external communications, including SOPs, integration timelines, post-integration notifications, and issue resolution updates.

Requirements

  • 5+ years of experience in healthcare technology, revenue cycle operations, or systems integration roles.
  • 2+ years of experience managing a team with both project-based and SLA-based operational responsibilities.
  • Strong working knowledge of payer/provider integration workflows and revenue cycle data exchange (e.g., EDI, X12 837/835 formats, connection protocols – API, sFTP).
  • Experience managing high-volume operational queues and delivering work against defined SLAs and quality metrics.
  • Excellent communication, prioritization, and conflict-resolution skills; able to translate technical issues into actionable next steps for diverse audiences.
  • Experience in a healthcare SaaS organization or healthcare platform environment.
  • Familiarity with Salesforce, Jira, or equivalent ticketing systems.
  • Comfort with Lean/Agile methodologies and operational process improvement tools.
  • Understanding of Medicaid, EVV, and state-specific billing or encounter requirements.