Pepperstone

Payment Operations Officer

Pepperstone

full-time

Posted on:

Location Type: Hybrid

Location: Santiago • Chile

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About the role

  • Allocate daily manual funding methods to client accounts in a timely manner
  • Process all withdrawals within the day and notify clients upon completion
  • Liaise with banks and third‑party payment providers as required
  • Monitor and respond to client enquiries via Salesforce to ensure prompt and accurate processing of deposits and withdrawals
  • Conduct general AML‑related transaction monitoring
  • Perform AML, fraud, and jurisdictional checks on withdrawals prior to processing
  • Monitor fraudulent transactions and take appropriate actions in line with compliance policies
  • Escalate suspected AML/TF/Fraud cases to Compliance
  • Submit UARs when necessary
  • Respond to chargeback disputes
  • Uphold Pepperstone’s Terms & Conditions by conducting name matching across payment providers
  • Download banking and PSP transaction statements for daily reconciliations
  • Identify and correct misapplied deposits
  • Process daily cash adjustments

Requirements

  • Fluency in English (additional languages are a plus)
  • Qualification in Accounting, Finance, Business, or related fields (preferred)
  • Excellent communication skills
  • High attention to detail and accuracy
  • Strong problem‑solving abilities and a commitment to continuous improvement
  • Ability to stay calm under pressure
  • Intermediate Microsoft Excel skills
  • Ability to thrive in a dynamic global team and live the Pepperstone values
Benefits
  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option – work from anywhere for up to 6 weeks per year
  • Ongoing personal development & learning opportunities
  • 3 paid volunteering days per year & Workplace Giving Program
  • Periodic recognition and reward programs for outstanding performance and achievements
  • Frequent events and celebrations
  • Employee Assistance Program & Wellbeing Initiatives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AML transaction monitoringfraud checksjurisdictional checkschargeback dispute resolutionbanking reconciliationscash adjustmentsMicrosoft Excel
Soft Skills
communication skillsattention to detailproblem-solvingcalm under pressurecommitment to continuous improvementteam collaboration
Certifications
qualification in Accountingqualification in Financequalification in Business