Pepperstone

Operations

• Managing the IB approval processes by ensuring prompt reviews, compliance checks, and necessary approvals.
• Overseeing partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs).
• Enhancing partner conversions by actively following up on applications.
• Working closely with global compliance teams to guarantee adherence to regulations.
• Keeping an eye on partner advertising for compliance and taking charge of fraud detection measures.
• Assisting in process enhancements and coordinating MAM setups effectively.
• Handling rebate reconciliation, resolving discrepancies, and ensuring payments are made on time.
• Compiling and delivering insightful reports on partner activities.
• Leading the onboarding and training experience for new team members to set them up for success.

Partners Operations Officer

• Manage and administer our client trading platforms, including MT4, MT5, cTrader and the in-house Pepperstone trading platform.
• Manage the company's internal dealing infrastructure, including execution, pricing and hedging engines, liquidity aggregators and proprietary trading infrastructure to ensure smooth and efficient trading operations.
• Vigilantly monitor all dealing-critical systems, which encompass Trading Systems, Proxy servers, Windows servers, Aggregators, Pricing Engine and Third-party plugins to proactively detect and address issues to maintain system stability.
• Perform periodic health and performance checks on all trading platforms and systems to maintain optimal efficiency and reliability.
• Regularly conduct audits of trading platform systems and software to identify and rectify any vulnerabilities or discrepancies.
• Address Operations tickets and requests promptly, considering the business sensitivity and urgency of each request.
• Manage the process of corporate actions, swaps, as well as other daily operational tasks as required by the business, contributing to the smooth functioning of trading operations.
• Conduct end-to-end investigations for trade-related issues, identifying and resolving any discrepancies or problems.
• Monitor pricing and resolve pricing issues effectively to prevent disruptions in client trading activities.
• Manage escalations and maintain relationships with both internal stakeholders, external vendors and service providers. Ensure efficient communication and issue resolution.
• Support regulatory reporting initiatives such as transaction reporting, best execution and market abuse surveillance.

Junior Trading Operations Engineer

Product Manager

• Own the end‑to‑end onboarding experience from a product perspective, balancing conversion, customer trust, and regulatory obligations across varying market and operating contexts.
• Work closely with Engineering, Compliance, Risk, Operations, and Customer Support to drive discovery, prioritisation, and delivery of scalable onboarding solutions that support consistent rollout across multiple regulatory environments.
• Act as the subject-matter expert for onboarding performance and decision quality, using data, experimentation, and frontline insights to continuously optimise customer and operational outcomes.
• Develop and execute streamlined onboarding and account management that drives higher conversion in line with strategic objectives.
• Identify opportunities, ideate solutions, and lead discovery → design → delivery for new features and enhancements across onboarding and post onboarding account settings.
• Prioritise product work using a balanced view of customer feedback, funnel analytics, commercial goals, risk and compliance requirements, and industry best practice.
• Partner closely with Compliance, Risk, Operations, and Customer Support to design onboarding and manual review workflows that meet regulatory obligations and improve decision quality.
• Collaborate with UX, Research, and Analytics to validate hypotheses through qualitative and quantitative research, usability testing, and experimentation.
• Work closely with Engineering to translate complex problems into clear requirements, ship iteratively, and maintain high standards of quality, performance, and reliability.
• Engage directly with customers and frontline teams to understand real‑world needs, pain points, and operational constraints, incorporating insights into product decisions.
• Ensure onboarding and account management capabilities are designed to adapt efficiently to evolving regulatory requirements, market conditions, and operating models.
• Monitor industry and regulatory developments relevant to digital assets and trading, partnering with Legal and Compliance to inform product direction and roadmap decisions.
• Support post‑launch monitoring and performance analysis to ensure features deliver intended outcomes and meet compliance, customer, and operational expectations.
• Communicate progress, insights, and trade‑offs clearly to stakeholders through structured updates, metrics, and documentation.
• Participate in QA testing and post-launch monitoring to ensure product quality.

Product Manager – Onboarding

Marketing

• Support our mobile marketing strategy, setting up and managing campaigns across ASO, ASA, GPSO, and other key channels
• Align marketing efforts with product, design, and content teams
• Prepare creative briefs for content & design teams
• Track KPIs for acquisition (CPI, CPA, installs), campaign performance (ROAS, CTR, reach), and retention (D1, D7, D30, churn)
• Use tools like AppsFlyer, Google Ads, Facebook Ads Manager, and AppTweak
• Integrate data into Tableau for insights
• Optimize engagement (DAU, MAU, session duration) and app performance (crash rate, load time)
• Incorporate user feedback via NPS, ratings, and reviews
• Leverage tools such as Firebase, Mixpanel, and Instabug
• Grow revenue through ARPU, LTV, and monetization optimization
• Use churn prediction and segmentation for targeted retention
• Analyze revenue data in Tableau using App Store and Google Play insights
• Manage and optimize the mobile marketing budget to maximize ROI
• Allocate spend effectively across channels to hit performance goals

App Marketing Manager

• Build and drive a comprehensive mobile marketing strategy across ASO, ASA, GPSO, and other key channels
• Align marketing efforts with product, design, and content teams
• Stay current with mobile trends to maintain competitive edge
• Track KPIs for acquisition (CPI, CPA, installs), campaign performance (ROAS, CTR, reach), and retention (D1, D7, D30, churn)
• Use tools like AppsFlyer, Google Ads, Facebook Ads Manager, and AppTweak
• Integrate data into Tableau for insights
• Optimize engagement (DAU, MAU, session duration) and app performance (crash rate, load time)
• Incorporate user feedback via NPS, ratings, and reviews
• Leverage tools such as Firebase, Mixpanel, and Instabug
• Grow revenue through ARPU, LTV, and monetization optimization
• Use churn prediction and segmentation for targeted retention
• Analyze revenue data in Tableau using App Store and Google Play insights
• Build and lead a collaborative, high-performing marketing team
• Foster accountability and continuous improvement
• Manage and optimize the mobile marketing budget to maximize ROI
• Allocate spend effectively across channels to hit performance goals

App Marketing Lead

Solutions Engineer

• Own the full institutional and programmatic access layer of the cryptoexchange
• Lead the design and iteration of the Department's core technical architecture
• Combine the business scenarios of cryptocurrency exchanges/traditional exchanges to formulate high-availability, high-security, and high-concurrency technical architecture solutions
• Be responsible for the complete design, implementation and optimization of the financial protocol FIX API
• Ensure that API meets exchange compliance requirements, business needs and industry standards
• Combine the characteristics of the exchange industry to provide forward-looking technical solutions
• Lead the review and implementation of technical solutions
• Be responsible for the formulation and promotion of technical architecture specifications and development standards
• Pay attention to industry technical trends and introduce appropriate technical concepts and tools
• Cooperate with compliance, risk control and other departments to ensure compliance with financial regulatory requirements

Technical Solutions Architect

Client Partner

• Focused on retaining and growing Pepperstone’s most valuable clients
• Actively building relationships to promote Pepperstone
• Helping clients with tailored solutions to overcome individual trading challenges
• Engaging with traders and providing general advice on financial markets and trading strategies
• Increasing the longevity and success of traders

Premium Client Manager

Business Operations

• Analyse and map end-to-end business processes to identify opportunities for automation and optimisation
• Partner with stakeholders across the business to understand pain points and define improvement opportunities
• Build strong business cases with clear ROI and financial impact to support prioritisation of initiatives
• Work closely with data, AI and engineering teams to implement solutions into live environments
• Drive change management and adoption across business units
• Define success metrics and track value realisation post-implementation
• Ensure solutions are delivered in line with governance, risk and compliance requirements

Business Process Analyst

Manager

• Lead end‑to‑end organisational change management activities supporting Pepperstone’s AI‑Native transformation program
• Design and deliver pragmatic organisational change strategies that enable successful adoption of AI tools, agentic workflows and AI‑enabled operating models
• Conduct detailed change impact assessments across roles, workflows, decision‑making, skills and accountabilities
• Partner closely with Transformation, Technology, People & Culture and business leaders to embed change into delivery plans
• Develop clear, targeted communications that demystify AI and answer “what’s changing, why and what it means for me”
• Enable and coach leaders to role‑model behaviours and confidently lead teams through change
• Design and coordinate learning and capability uplift aligned to AI adoption maturity
• Track adoption, engagement and effectiveness using meaningful metrics and insights
• Proactively identify resistance, change fatigue and adoption risks and address them early
• Facilitate workshops, forums, and working sessions to encourage experimentation, feedback and mindset shift
• Champion responsible AI usage, continuous learning and modern ways of working across the organisation

Change Manager

Software Engineer

• Ship end-user-visible and technical work in **two-week Scrum** increments with a clear definition of done and low regression risk on iOS and Android.
• Own **medium-to-large** epics or vertical slices from refinement through production, including tests and observability hooks where applicable.
• Design and implement for the Trading App context: performance, offline and edge cases, secure sessions and data, and integration with back-office and real-time pricing paths.
• Participate actively in **refinement** so work is estimable, testable, and aligned with mobile architecture; challenge vague acceptance criteria and flag integration risks (auth, trading APIs, connectors).
• Champion **code quality**, modular boundaries, and release-safe changes compatible with app-store processes and internal release gates; document technical decisions and visible follow-up work in the backlog.
• Coordinate with **QA** (manual and automation) so scenarios, edge cases, and regression scope are agreed before the sprint ends.
• Develop, support, and maintain software using strong engineering practices—maintainable, efficient, tested, and scalable code.
• Provide input on target-state architecture; build and improve a robust **Continuous Delivery** practice (short-lived branches or trunk-based development, CI, automated build/test/release—e.g. GitHub Actions or team-standard tooling).
• Collaborate with **platform** and adjacent teams on shared tooling, frameworks, infrastructure, and contracts.
• Work with product owners, delivery leads, and business analysts; improve SDLC practices and participate in ceremonies, estimation, and refinement.
• Support **middle** mobile engineers through pairing, design and code review, and clear prioritisation of technical work within the sprint.
• Contribute to technical discussions, retrospectives, and **engineering dojos** where the team uses them.
• For release: ensure feature flags, configuration, and migration steps are documented for release captains and QA; contribute to post-release fixes and root-cause analysis for owned areas.

Senior Mobile Engineer

QA Engineer

• Lead test planning for assigned epics: scope, environments, data, device/OS matrix, and integration points (e.g. auth, pricing, orders).
• Drive exploratory testing on new Trading App capabilities; surface edge and corner cases to engineering with reproducible evidence.
• Partner with Product and Design so acceptance criteria are testable; flag gaps where requirements omit observable outcomes.
• Coordinate with Senior Automation on what should be automated vs. remains manual; avoid duplicate ownership and unclear hand-offs.
• Keep pace inside two-week Scrum; re-test fixes within the sprint boundary; escalate blockers early to Tech Lead and EM when testing or environments stall delivery.
• Refinement: translate stories into test ideas and risks; flag missing data, devices, or environment needs before sprint start.
• Sprint: run planned and exploratory tests alongside development; maintain traceable pass/fail and known-issues lists.
• Pre-release: summarise coverage vs. scope, defects, and residual risk for release stakeholders.
• Post-release: feed concrete improvement items into retros—process, test data, tooling—not generic discussion only.
• Support Middle (Manual) QA Engineers on test design, prioritisation within the sprint, and defect reporting quality. Formal mentoring is a separate programme; this is hands-on delivery support.
• Scope is Trading App manual quality and execution.

Senior Manual QA Engineer

Support Engineer

• Deliver 1st and 2nd line IT support for regional office users across endpoints, SaaS platforms, collaboration tools, and local infrastructure, ensuring high-quality service and SLA alignment.
• Act as the local IT representative, managing walk-ups, deskside support, onboarding/offboarding, office technology, and vendor coordination (e.g., ISPs, AV, facilities).
• Triage, prioritise, and resolve tickets logged via JSM/Jira, Slack, phone, email, and face-to-face, ensuring accurate categorisation, clear documentation, and timely escalation of complex 3rd line issues to cloud or vendor teams.
• Administer and maintain standard operating environments (SOE) including Intune/Jamf policies, OS deployments, software packaging, and change/release management.
• Monitor endpoint and infrastructure performance using dashboards/alerts, escalating issues as needed, and recommending improvements to standards, hardware, and policies.
• Develop and maintain knowledge articles and user guidance to improve first-contact resolution and reduce repeat incidents.
• Implement process improvements and automation (e.g., PowerShell, Bash, workflows) to reduce manual effort and improve service quality.
• Support local infrastructure projects and global initiatives, acting as the onsite lead for deployments, relocations, or upgrades in collaboration with global IT teams.
• Champion IT security best practice in daily support, including secure configuration, identity and access management, and escalation of potential risks.
• Mentor and guide IT Support Engineers, building capability within the team and ensuring adherence to global standards and processes

Senior IT Support Engineer

• Daily manual funding methods are allocated to clients’ accounts within a timely manner
• Process all withdrawals within the day and ensure clients are informed once completed
• Liaising with banks and third-party payment providers as required
• Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly
• General transaction monitoring from an AML perspective
• Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team
• Monitor fraudulent transactions and take action on client’s accounts and transactions as per Pepperstone’s compliance policy
• Escalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team in line with different regulatory requirements
• Submitting Unusual Activity Reports (UAR) to Compliance when necessary
• Ensuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines
• Ensure Pepperstone’s Terms and Conditions are upheld via completing name matching for multiple payment providers to identify third-party transactions
• Monitoring and responding to Chargeback disputes
• Action items in the internal Pepperstone inbox from our banking ad PSPs partners ensuring it is cleared daily and all emails are actioned in an accurate manner
• Action items in the Salesforce inbox; as this is the main method of communication with clients ensure the inbox is cleared daily in line with Pepperstone’s SLA
• Action items in the internal Payment Operations Slack channel and ensure all posts are responded to in line with Pepperstone’s SLA
• Action items in the Slack channel for requests from the Reconciliation and Finance team regarding reconciliation variances & other ad-hoc requests on a daily basis Assistance with Payment Provider Reconciliation Process
• Download transaction statements from all of our banking portals and prepare them for daily reconciliation in our cash sheets
• Download other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation
• Check that all deposits have been applied correctly, complete any payments and deposits where there were errors
• Process cash adjustments on a daily basis as required
• Maintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team
• Creating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide information
• Submitting tickets for IT issues
• Investigating and resolving transactions issues with the PSPs
• Providing information related to Accounts function to Compliance and or payment providers when requested
• Bank statement verification
• Ensuring allocated tasks are completed within the business day

Junior Payment Operations Officer

Engineering Manager

• Lead and develop cross-functional engineering teams across OMS, integrations and trading platform services, including engineers, QA and technical leads, fostering a high-performance, accountable and collaborative culture
• Own end-to-end platform performance, including order execution latency, throughput, concurrency handling and market data delivery, ensuring systems meet strict performance and reliability targets
• Drive platform stability and operational excellence, reducing incident frequency and severity, improving mean time to recovery, and embedding strong incident management, root cause analysis and continuous improvement practices
• Translate trading platform strategy and roadmap into actionable engineering deliverables, ensuring clear prioritisation, alignment and execution across multiple teams and stakeholders
• Oversee the design, development, testing and deployment of platform changes, ensuring all releases meet production readiness standards, including performance, security and resilience requirements
• Define and evolve scalable, low-latency architecture, establishing clear service boundaries across OMS, integration layers and platform orchestration services
• Lead scaling initiatives to support significant platform growth, including capacity planning, horizontal scaling strategies, performance optimisation and efficient inter-service communication patterns
• Own the build-and-run operating model, ensuring teams are accountable for both delivery and live operations, including on-call rotations, monitoring, alerting and system health
• Establish and continuously improve engineering delivery practices, including CI/CD pipelines, automated testing, release management and deployment strategies
• Champion modern engineering practices and standards, including code quality, design patterns, observability, resilience engineering and secure development practices
• Partner closely with Product, SRE, Cloud, Security and Data teams, ensuring alignment between business objectives, client experience and technical execution
• Drive visibility and transparency of platform health and delivery, using metrics and dashboards to communicate performance, reliability, capacity and delivery progress to stakeholders
• Mentor and develop engineering talent, building deep capability in distributed systems, performance engineering and operational ownership, while supporting career growth and retention
• Ensure compliance with regulatory and security requirements, particularly within a global trading environment, maintaining robust controls and auditability across platform systems
• Participate in on-call rotation and incident leadership, including major incident response, stakeholder communication and post-incident reviews