Pepperstone

Risk

• Support enterprise risk and assurance practices in line with Pepperstone’s risk framework, policies, regulatory obligations, and risk appetite
• Partner with the business to identify, log, and manage risks, controls, issues, and incidents
• Support control design and testing, including working closely with Risk and Control Owners
• Contribute to root cause analysis and remediation of operational risk incidents
• Track remediation actions and support continuous improvement in risk practices
• Provide risk guidance, training, and subject‑matter expertise across the business
• Work with cross‑functional teams to capture requirements and translate them into our GRC tooling
• Develop clear, high‑quality Enterprise Risk & Assurance reports and dashboards
• Use data and analysis to communicate insights and recommendations to stakeholders
• Support the preparation of materials for the Audit & Risk Committee
• Leverage AI tools to improve the quality, accuracy, and efficiency of risk reporting

Risk and Assurance Analyst

Marketing

• Maintain and optimise the Martech stack and data pipelines
• Configure and support Segment CDP: manage sources/destinations, tracking plans, identity resolution, and debugger tools to ensure clean data flow into GA4, Mixpanel, SFMC, SF Data Cloud and the Data Warehouse.
• Troubleshoot data integrity issues from Segment through to downstream systems (GA4, Mixpanel, SFMC, SFDC, Data Warehouses etc).
• Implement and maintain governance across events, traits, and GTM tags through naming conventions and schema management.
• Support the design and build of solutions for individual use cases, ensuring alignment with the overall Martech architecture.
• Collaborate with business stakeholders (Marketing, Sales, Product, Analytics, IT) to understand requirements and translate them into reliable technical implementations.
• Work closely with Analytics, external agencies, and vendor support (e.g. Segment, Mixpanel) when escalation is required.
• Keep documentation up to date to support scalable operations and ongoing knowledge sharing.
• Continuously refine the Martech stack to improve campaign efficiency, reporting accuracy, and data reliability.

Senior Marketing Tech Engineer

Operations

• Allocate daily manual funding methods to client accounts in a timely manner
• Process all withdrawals within the day and notify clients upon completion
• Liaise with banks and third‑party payment providers as required
• Monitor and respond to client enquiries via Salesforce to ensure prompt and accurate processing of deposits and withdrawals
• Conduct general AML‑related transaction monitoring
• Perform AML, fraud, and jurisdictional checks on withdrawals prior to processing
• Monitor fraudulent transactions and take appropriate actions in line with compliance policies
• Escalate suspected AML/TF/Fraud cases to Compliance
• Submit UARs when necessary
• Respond to chargeback disputes
• Uphold Pepperstone’s Terms & Conditions by conducting name matching across payment providers
• Download banking and PSP transaction statements for daily reconciliations
• Identify and correct misapplied deposits
• Process daily cash adjustments

Payment Operations Officer

• Allocate daily manual funding methods to client accounts promptly.
• Process withdrawals daily and notify clients upon completion.
• Liaise with banks and third-party payment providers as needed.
• Monitor and respond to client inquiries via Salesforce, ensuring timely and accurate communication regarding deposits and withdrawals.
• Conduct general transaction monitoring for AML compliance.
• Perform pre-processing checks on withdrawals for AML, fraud, and jurisdiction compliance.
• Monitor and act on fraudulent transactions as per compliance policy.
• Escalate AML, TF, or fraud suspicions to Team Leader and Compliance Team.
• Submit Unusual Activity Reports (UAR) as necessary.
• Handle confirmed or suspected card fraud promptly per compliance guidelines.
• Uphold Pepperstone’s Terms and Conditions through name matching for third-party transactions.
• Monitor and manage Chargeback disputes.
• Clear internal Pepperstone inbox daily, ensuring accurate action on banking and PSP communications.
• Maintain Salesforce inbox by clearing action items daily per SLA.
• Respond to queries in the internal Payment Operations Slack channel promptly.
• Address requests from the Reconciliation and Finance team daily.
• Download and prepare daily transaction statements for reconciliation.
• Verify correct application of all deposits and rectify errors.
• Process cash adjustments as needed on a daily basis.
• Promote a culture of continuous improvement within the Payments Operations Team.
• Create and update company Knowledge Base regarding Finance processes.
• Submit tickets for IT issues and resolve transaction issues with PSPs.
• Verify bank statements and complete allocated tasks within the business day.

Client Partner

• Developing and nurturing relationships with premium clients through multiple channels to support continued trading activity.
• Using industry networks and external channels to deepen relationships and drive referrals and funding.
• Securing and onboarding premium clients by demonstrating differentiated market knowledge, client experience, and service excellence.
• Achieving sales and retention targets.
• Acting as a trusted adviser, providing general advice on markets, trading strategies, risk management, and key market events.
• Sharing market analysis and trade opportunities to maintain client engagement.
• Planning and executing client events, including premium quarterly events from conferences to luxury and sporting experiences.
• Collaborating cross‑functionally with marketing, operations, risk, and development teams to support client needs and internal projects.
• Meeting clients in person and representing Pepperstone at premium events across LATAM.

Premium Client Manager

Affiliate Manager

• Work with the Senior P&C Lead to ensure consistency in approach to organizational design/succession planning, change management, leadership, and talent management
• Assist with and actively support P&C global initiatives and EMEA/LATAM events
• Monitor the onboarding and offboarding journeys of new and departing team members and gather data to feed back to managers to prevent attrition
• Anticipate and prevent potential employee relations risks
• Ensure a high level of confidentiality and record accurate timely data and documentation
• Review, refresh, create quality and accurate written documentation including policies, letter/guide templates, manager resources, reports, presentations, Slack communications and social media posts, etc. as required
• Facilitate and present information sessions to team members as required
• Undertake timely initiatives or ad hoc projects which progress the P&C function, Pepperstone brand or employee experience
• Be a proactive brand ambassador of Pepperstone, internally and externally
• Be the P&C lead on projects with support
• Support the Senior P&C Lead – EMEA/LATAM with tasks and initiatives
• Undertake reporting and share with stakeholders as required
• Partner closely with key groups and leaders fostering strong, productive relationships
• Inform and influence leaders with data to enhance operational decision making and business outcomes
• Act as a coach for leaders, and assist with general inquiries from team members
• Support talent and hiring, working with hiring managers and the Talent Acquisition team
• Work closely with the wider P&C team on global cyclical initiatives (performance, remuneration, engagement, etc.), ensuring a consistent approach for the Pepperstone employee experience

Risk and Assurance Analyst

Senior Marketing Tech Engineer

Payment Operations Officer

Payment Operations Officer

Premium Client Manager

Junior P&C Partner