Pepper

Senior Merchandising Manager

Pepper

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $140,000 per year

Job Level

Senior

About the role

  • Translate the Chief Product Officer’s strategic direction into actionable seasonal and annual merchandising plans by channel.
  • Manage SKU and assortment architecture with a focus on profitability, inventory health, and aligning products to customer expectations.
  • Partner with Planning to develop category forecasts, SKU productivity targets, and optimize in-season performance.
  • Use data and customer insights to make in-season adjustments that drive revenue, margin, and overall results.
  • Identify whitespace opportunities in products and presentations within brand and product guidelines.
  • Track competitor activity and translate insights into actionable opportunities related to assortment, colors, fabrics, styles, curated edits, trends, and pricing.
  • Partner with Marketing, Growth, Operations, Ecommerce, and Product to ensure cohesive go-to-market execution aligned to sales and merchandising goals.
  • Maintain alignment across teams on timelines, inventory, product priorities, and authentic brand storytelling.
  • Build visual and analytical tools to support merchandising execution and cross-functional alignment.
  • Manage, mentor, develop merchandising associates.
  • Implement best-in-class site merchandising to maximize conversion, discoverability, and engagement.
  • Drive seasonal and core sales to meet or exceed plan expectations.
  • Leverage product reviews, graphics, video, and fit tips to highlight product benefits.
  • Support PLP/PDP optimization, collections, and navigation to reinforce merchandising storytelling and sales plans.
  • Identify asset needs (photography, styles, colors) and partner with ecommerce to fill gaps.
  • Collaborate on A/B tests for content, pricing display, site pathing, and merchandising layouts.
  • Partner to maximize site performance through analysis of sales, category & product trends, seasonality, launch timing, customer cohorts, and LTV behavior.
  • Work with Marketing to align landing pages, sales plans, and campaign messaging.
  • Analyze site metrics (conversion, click-through, search behavior, funnel drop-off), return/exchange data, and product journey insights to inform merchandising actions and improve LTV.
  • Evaluate product combinations, bundles, and sets to optimize loyalty, retention, and customer lifetime value.
  • Synthesize weekly reporting into quarterly summaries highlighting insights, recommended actions, challenges, and opportunities.
  • Drive enhanced site presentation, copy, and assets to improve customer education and experience.
  • Own customer calls, focus groups, and wear tests to unlock customer mindset and identify opportunities to improve products, increase purchase frequency, and grow LTV.

Requirements

  • 6–8+ years of progressive experience in merchandising, assortment planning, buying, omnichannel sales, and cross-functional project management, ideally in DTC, consumer goods, or intimate apparel.
  • Highly analytical, comfortable with complex datasets, forecasting, and translating insights into actionable, commercially impactful decisions.
  • Deep customer empathy and experience in site merchandising and omnichannel or digital-native retail environments.
  • Clear communicator, collaborative partner, and proactive problem-solver who inspires and elevates cross-functional work.
  • Thrives in fast-paced, growth-oriented startup environments; self-motivated, curious, and eager to champion initiatives.
  • Passionate about Pepper’s mission and products; bridges data, consumer insights, and merchandising expertise to drive inventory, planning, and growth outcomes.
  • Connects customer-facing materials to backend actions, balancing analysis and execution, staying agile, confident, and thoughtful when prioritizing risk and cross-team impact.
Benefits
  • Robust health benefits including 100% company covered option for medical, vision, dental insurance, and supplemental insurance options
  • Company matched 401K plan up to 3%
  • Generous paid time off program including flexible PTO days, federal holidays, and sick days
  • Flexible remote workplace
  • Paid parental leave for qualifying employees
  • Monthly wellness stipend
  • Annual company-wide offsite
  • Have a huge role in the growth of a company with a meaningful mission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
merchandisingassortment planningbuyingforecastingdata analysissite merchandisingA/B testingSKU managementinventory managementcustomer insights
Soft Skills
analyticalcollaborativeproblem-solvingcommunicationproactiveself-motivatedcuriouscustomer empathyleadershipagility