People First Bank

Customer Support

• Take calls from new and existing customers across Australia
• Deliver outstanding customer service over the phone
• Assist customers with banking and financial needs
• Provide knowledgeable support on products and services
• Recognise opportunities to promote and refer products and services
• Educate customers on digital and mobile banking tools
• Prioritise and complete tasks accurately and efficiently
• Navigate contemporary systems and software
• Collaborate with the team to achieve strategic goals

Member Sales & Service Consultant – Customer Hub

Support Engineer

• Provide financial security to our members through the timely investigation of unusual activity and analysis of transactional activity/accounts (external fraud), using Proactive Risk Manager (PRM) software, SPLUNK, Salesforce, PROD, Hunter Prosper and Postilion.
• Monitor and evaluate all Internal Fraud Alerts and refer to GII for further investigation as required.
• Monitor and triage all Lending Fraud Alerts, take appropriate actions to validate any concerns raised and refer to GII as required.
• Escalate complex matters to your management team.
• Monitor blacklist alerts, investigate possible matches and take appropriate action where ‘hits’ are identified.

Member Sales & Service Consultant – Customer Hub

Fraud Support Analyst