Fraud Support Analyst

People First Bank

Fraud Support Analyst investigating suspicious activities on customer accounts using specialized software. Working in a fast-paced environment for a major Australian financial institution.

Posted 7/30/2026full-timeBrisbane • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial fraud investigation and analysis, utilizing tools such as Proactive Risk Manager (PRM) and SPLUNK. Possesses strong communication skills to effectively convey findings and collaborate with investigations teams.

Highest-signal resume keywords

Financial Fraud InvestigationProactive Risk Manager (PRM)SPLUNKAttention to DetailCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud AnalysisTransaction MonitoringInvestigative MindsetAML/CTF KnowledgeLending and Deposit Products Understanding

Soft Skills

Logical ThinkingCritical AssessmentProblem Solving

Tools & Technologies

SalesforcePRODHunter ProsperPostilion

Industry Keywords

Financial IndustryFraud AlertsInternal FraudExternal FraudGII

Tech Stack

Tools & technologies

Splunk

About the role

Key responsibilities & impact

Provide financial security to our members through the timely investigation of unusual activity and analysis of transactional activity/accounts (external fraud), using Proactive Risk Manager (PRM) software, SPLUNK, Salesforce, PROD, Hunter Prosper and Postilion.
Monitor and evaluate all Internal Fraud Alerts and refer to GII for further investigation as required.
Monitor and triage all Lending Fraud Alerts, take appropriate actions to validate any concerns raised and refer to GII as required.
Escalate complex matters to your management team.
Monitor blacklist alerts, investigate possible matches and take appropriate action where ‘hits’ are identified.

Requirements

What you’ll need

A good understanding of all PFB products (lending and deposit), services, policies and processes.
Strong investigative mindset.
Basic understanding of the Financial Industry Fraud and AML/CTF Related Bodies and how relationships work together to ensure effectiveness.
An ability to work logically with attention to detail. Includes the ability to critically assess information, consider all aspects of an issue and work with investigations team to reach satisfactory outcomes and innovative solutions.
Communication: competent level of written & verbal communication with an ability to clearly convey/explain information.

Benefits

Comp & perks

Flexibility and hybrid working arrangements.
Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
Advance your career with training, study support, and project opportunities.
Competitive leave benefits that empower employees to take time for themselves and loved ones.
Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
Be recognised for your contributions through our peer-driven recognition program.