Member Sales & Service Consultant – Customer Hub

People First Bank

Customer Sales & Service Consultant supporting members of People First Bank, Australia’s largest mutual bank. Handling banking enquiries, digital banking education, product referrals, and phone-based service in a hybrid customer hub.

Posted 8/4/2026full-timeAdelaide • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on delivering positive experiences and educating customers on digital banking tools. Proficient in navigating contemporary systems and collaborating with teams to achieve strategic goals.

Highest-signal resume keywords

Customer Service ExperienceDigital Banking Tools EducationEmpathetic CommunicationTask PrioritizationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyClarity in CommunicationPositive AttitudePassion for Customer Experience

Tools & Technologies

Contemporary SystemsDigital Systems

Industry Keywords

BankingFinancial ServicesCustomer Support

About the role

Key responsibilities & impact

Take calls from new and existing customers across Australia
Deliver outstanding customer service over the phone
Assist customers with banking and financial needs
Provide knowledgeable support on products and services
Recognise opportunities to promote and refer products and services
Educate customers on digital and mobile banking tools
Prioritise and complete tasks accurately and efficiently
Navigate contemporary systems and software
Collaborate with the team to achieve strategic goals

Requirements

What you’ll need

Ability to communicate with empathy and clarity
Genuine enjoyment of helping people through positive customer service experiences
Comfort learning new digital systems
Experience in customer service
Passion and drive to deliver an excellent customer experience
Ability to work within core service hours from 7:00 AM to 11:00 PM, seven days per week

Benefits

Comp & perks

Flexible rostering options
Shift swapping with another team member
Penalty rates for work on Saturdays and Sundays
Comprehensive ongoing training
Supported 12-week on-site training program
Corporate uniform allocation
‘Shine’, a peer-driven recognition program
Inclusive learning and development opportunities
Diverse pathways for growth and advancement
Employee rewards and benefits platform
Wellbeing resources and discounts across everyday products and services
Employee banking benefits
Discounted insurance products
Wellbeing initiatives for physical, mental and emotional health
Employee Assistance Program for employees and their families
Corporate health insurance discounts
Two days of paid volunteer leave each year through the Good Squad initiative