People.ai

Customer Success Manager

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
• Lead discovery processes to understand customer needs and align project configurations accordingly.
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
• Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
• Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
• Identify and influence expansion opportunities by integrating insights into the future of the customer journey.
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
• Always represent the People.ai brand and help grow the team and hire great talent

Consultant, Customer Success

Director

• Build and lead a high-performing Solutions & Professional Services organization, including implementation, solution architecture, and project management functions.
• Define, optimize, and scale delivery methodologies that ensure predictable, high-quality enterprise implementations aligned to customer outcomes.
• Partner cross-functionally with Sales, Customer Success, Product, and Engineering to influence roadmap, improve scoping accuracy, and ensure seamless handoffs across the customer lifecycle.
• Drive operational rigor through metrics, forecasting, resource planning, governance models, and continuous improvement initiatives.
• Establish clear frameworks for value realization, ensuring customers achieve measurable business impact and accelerated time-to-value post-implementation.
• Oversee complex, strategic customer engagements and serve as escalation point for enterprise programs and critical deployments.
• Innovate and expand service offerings, including packaged services, advisory programs, and repeatable delivery frameworks.
• Coach, mentor, and develop team members to support growth, retention, and a culture of excellence, accountability, and innovation.

Senior Director, Solutions & Professional Services

Manager

• Design and deliver engaging live and on-demand technical training that accelerates customer adoption and self-sufficiency.
• Build and maintain a scalable content roadmap and learning hub (Confluence, Seismic, Intercom) that supports ongoing education for customers and internal teams.
• Develop onboarding and continuous learning programs for Customer Success, Support, and Services to reduce time-to-proficiency and improve product fluency.
• Translate new product features into simple, actionable learning modules in partnership with Product, Engineering, and Services.
• Implement data-driven improvements by analyzing LMS, CRM, and product telemetry to optimize engagement and learning outcomes.
• Drive cross-functional enablement alignment with CS leadership to support core metrics such as NRR, GRR, adoption, and expansion.
• Foster a learning culture through peer mentoring, coaching programs, and interactive workshops that enhance collaboration and retention.
• Measure and report program impact, tracking adoption rates, engagement, and knowledge gains to continuously refine enablement strategy.

Customer Enablement Manager

• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle— from onboarding to adoption, renewals, and growth.
• Identify key adoption milestones and ensure seamless integration into customer workflows.
• Use data-driven insights to align People.ai’s solutions with business objectives.
• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption.
• Identify and develop new champions within top accounts to expand People.ai’s influence.
• Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth.
• Partner closely with Sales, Product, and Engineering to drive continuous value delivery.
• Advocate for customers by providing product feedback and insights to influence the roadmap.
• Contribute to People.ai’s customer marketing efforts by delivering case studies and references.

People.ai

Consultant, Customer Success

Senior Director, Solutions & Professional Services

Customer Enablement Manager

Enterprise Customer Success Manager

Senior Consultant, Customer Success