People.ai

Customer Success Manager

• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
• Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives
• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
• Identify and develop new champions within top accounts to expand Backstory's influence
• Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
• Partner closely with Sales, Product, and Engineering to drive continuous value delivery
• Advocate for customers by providing product feedback and insights to influence the roadmap
• Contribute to Backstory's customer marketing efforts by delivering case studies and references

Lead Customer Success Manager

Account Executive

• Partner with Fortune 500 executives to solve complex go-to-market challenges.
• Lead strategic sales cycles from discovery through close.
• Collaborate cross-functionally with internal teams to deliver value-based solutions.
• Navigate sophisticated buying committees and drive predictable revenue growth.
• Help shape sales strategy, build lasting executive relationships, and contribute to company growth.

Key Account Executive

Full-stack Engineer

• Build and maintain performant, low-latency APIs and distributed microservices handling identity, authorization, user profiles, settings, and product configurations.
• Implement and maintain data pipelines that move large volumes of data with consistency and reliability, including audit-log systems and BI data exports.
• Maintain and improve existing features based on user feedback and evolving product requirements.
• Follow and promote engineering best practices, including structured logging, cross-service request tracking, and robust error management.
• Contribute to production observability through alerting, dashboards, and runbooks.
• Build tooling to reduce manual operations for engineering teams and support customer support self-service workflows.
• Contribute to feature development end-to-end: from participating in requirement discussions with Product, through implementation, to production monitoring.

Software Engineer – XCore

• Design, build, and maintain highly performant, low-latency APIs and distributed microservices handling identity, authorization, user profiles, settings, and product configurations.
• Own features end-to-end: from partnering with Product to shape and challenge requirements, through system design, implementation, and production monitoring.
• Design and execute data pipelines that move massive volumes of data with guaranteed consistency and zero data loss, including audit-log systems and BI data exports.
• Maintain and improve existing features based on user feedback and evolving product requirements.
• Advocate for and introduce engineering best practices, including structured logging, cross-service request tracking, and robust error management.
• Ensure high-quality observability through alerting, dashboards, tracing, and runbooks for all production services.
• Build reusable internal tooling to reduce manual operations for engineering teams and enable customer support self-service.
• Collaborate cross-functionally with Product, Design, and Engineering teams with clear and concise communication.

Senior Software Engineer – XCore

• Design and implement core backend services and data pipelines.
• Perform data-driven research using big data and leveraging Data Science toolset
• Document design choices and operational knowledge to successfully deploy and run services.
• Provide appropriate test coverage, unit and integration testing, with focus on performance and cost efficiency for your feature ownership areas.
• Ensure robust alerting, dashboards, and runbooks for production services are in place.
• Collaborate within the team and with other engineering teams to build new features and products according to business needs.
• Follow software design and development best practices and promote such practices in the team.

Lead Customer Success Manager

Key Account Executive

Software Engineer – XCore

Senior Software Engineer – XCore

Senior Software Engineer – Matching