People.ai

Customer Success Manager

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
• Lead discovery processes to understand customer needs and align project configurations accordingly.
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
• Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
• Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
• Identify and influence expansion opportunities by integrating insights into the future of the customer journey.
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap.
• Always represent the People.ai brand and help grow the team and hire great talent

Senior Customer Success Consultant

Account Executive

• Experience in successfully selling high 7-8figure deals to C-Suite executives.
• Navigate the Customer Journey by effectively utilizing CoMessage and CoBuyer strategies.
• Sell Cross-Functionally and navigate multiple stakeholders, including Marketing, Sales, Finance, and Operations.
• Implement Value-Based Selling and adhere to the sales process, demonstrating high activity and persistence.
• Build predictability in sales methodology and opportunity qualification.
• Engage in Team Selling to maximize collaboration and effectiveness.
• Follow a Value-Based Selling approach and maintain a high level of activity and persistence.
• Act with urgency and exhibit business-like behavior in managing schedules and commitments.

Senior Customer Success Consultant

Strategic Account Executive