Lead Customer Success Manager

People.ai

Lead Customer Success Manager at People.ai, advising enterprise clients on maximizing their investment. Focus on customer success and revenue intelligence in a dynamic environment.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management within a SaaS environment, focusing on strategic planning, customer engagement, and driving measurable growth. Proficient in leveraging data analytics and cross-functional collaboration to enhance customer experiences and align solutions with business objectives.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementSalesforce ProficiencyData AnalyticsStrategic Advisory Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementRenewals ManagementExpansion PlanningAnalytical StorytellingConsultative Approach

Soft Skills

Proactive Risk MitigationEffective PrioritizationCross-Functional Collaboration

Tools & Technologies

SalesforceAI-Driven Sales Tools

Industry Keywords

SaaSCustomer LifecycleBusiness ObjectivesROI MetricsStakeholder Management

About the role

Key responsibilities & impact

Build and execute strategic success plans with clear business objectives and ROI metrics.
Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives
Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
Identify and develop new champions within top accounts to expand Backstory's influence
Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
Partner closely with Sales, Product, and Engineering to drive continuous value delivery
Advocate for customers by providing product feedback and insights to influence the roadmap
Contribute to Backstory's customer marketing efforts by delivering case studies and references

Requirements

What you’ll need

7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
Deep understanding of Sales, Marketing, and Revenue Operations workflows
Strong experience in customer engagement, renewals, and expansion planning
Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
Ability to travel 15% for customer meetings, EBRs, and success milestones
Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed

Benefits

Comp & perks

Regular employees may be eligible for commissions or bonus programs (target included in OTE)
equity
benefits