Penumbra, Inc.

Senior Human Resources Coordinator

Penumbra, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Alameda • California • United States

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Salary

💰 $28 - $42 per hour

Job Level

Senior

About the role

  • Provide excellent customer service to employees, responding to inquiries and requests in a timely and professional manner.
  • Respond, update and close employee inquiries (through an employee inquiry ticket system) or assign to subject matter experts
  • May conduct new employee orientation presentations to onboard new employees, ensuring the completion and accuracy of new hire documents including I-9s.
  • Process and maintain all documentation required for new employees and provide assistance with benefits enrollment, timekeeping, and company policies.
  • Ensure accuracy and completeness of employee records by regularly maintaining and filing confidential employee files.
  • May coordinate the credentialing process which includes maintenance of agency accounts (access, documents and billing), employee requirements (applications, medical documents, drug tests, immunizations, background checks and training), general liability insurance, and workers’ compensation certificates
  • Create and update Standard Operating Procedures (SOPs), HR guides and presentation content.
  • Respond to ad hoc information requests and prepare reports in support of HR and other departments.
  • Participate in special HR projects, as needed.
  • Support HR records management and audit requests.
  • May be responsible for maintaining the HR information on the Company’s intranet and/or SharePoint sites.
  • Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
  • Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
  • Ensure other members of the department follow the QMS, regulations, standards, and procedures.
  • Perform other work-related duties as assigned.

Requirements

  • Associate’s degree with 4+ years of related administrative experience or an equivalent combination of education and experience
  • Bachelor’s degree preferred
  • Previous Human Resources and medical device, pharmaceutical, biotech, or other regulated industry experience preferred
  • Customer service oriented, exhibits a positive mindset and is approachable
  • Effective oral, written, verbal and interpersonal communication skills, including empathy, patience and ability to communicate effectively across cultures and with all levels of the organization
  • Basic understanding and knowledge of Microsoft Office products including but not limited to Excel, Word, PowerPoint, Teams and Outlook
  • Organized and able to prioritize assignments in a fast-paced multi-task environment
  • Able to maintain high degree of discretion in matters of confidentiality
  • Resourceful problem solver with a “can do” mindset
Benefits
  • A collaborative teamwork environment where learning is constant, and performance is rewarded.
  • The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.
  • A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee inquiry ticket systemnew hire documentationbenefits enrollmentHR records managementcredentialing processStandard Operating Procedures (SOPs)report preparationquality management system (QMS)security principlescompliance regulations
Soft Skills
customer service orientationpositive mindsetapproachabilityeffective communicationempathypatienceinterpersonal skillsorganizational skillsproblem solvingdiscretion
Certifications
Associate’s degreeBachelor’s degree