Penn Mutual

Operations

• Empower individuals and families to achieve their financial goals
• Support financial professionals and their clients to build a stronger financial future

CO-OP, Operations

Claims Specialist

• Review and adjudicate standard and moderately complex life and annuity claims in compliance with policies and regulations.
• Validate beneficiary designations and process payments accurately within documented procedures and team SLAs.
• Identify and escalate highly complex or unusual cases to senior team members or management.
• Maintain accurate records and documentation for all claims handled.
• Communicate effectively with beneficiaries, agents, and internal stakeholders to resolve inquiries.

Senior Death Claims Examiner

Manager

• Responsible for managing HTK’s retirement plan platforms and product offerings
• Stay current on the regulatory framework surrounding the retirement plan industry
• Ongoing engagement with HTK financial professionals
• Establishment of quarterly business review meetings with retirement plan product providers
• Establishment of periodic meetings with HTK’s Product Team and Sales Support and Business Development team
• Perform regular due diligence of approved retirement plan providers
• Research and propose new retirement plan product offerings
• Partner with RIA Compliance and enterprise Legal
• Develop HTK’s ongoing retirement plan training program for financial professionals
• Periodic attendance and/or presentation at HTK’s and/or industry conferences or regional summits
• Provide leadership to other team members

Retirement Plan Services Manager

Data Engineer

• Design, build, and maintain scalable batch and streaming data pipelines supporting enterprise analytics, reporting, and downstream consumption
• Develop and optimize data ingestion, transformation, and orchestration workflows across structured and semi‑structured data sources
• Engineer and maintain curated, analytics‑ready data models (e.g., dimensional, canonical, or domain‑oriented datasets)
• Ensure data solutions meet performance, reliability, availability, and recoverability expectations
• Implement data solutions aligned to Penn Mutual’s cloud data platform strategy , including cloud storage, compute, and analytics services
• Apply data architecture patterns that support data lakes, lake houses, and analytical warehouses
• Partner with Enterprise Architecture to ensure data solutions conform to technology standards, integration patterns, and security requirements
• Contribute to platform evolution decisions, including tooling selection, architectural patterns, and modernization initiatives
• Embed data quality checks, validation rules, and observability into pipelines to ensure trusted data
• Support data governance and stewardship practices , including metadata management, lineage, and controlled data access
• Ensure data solutions comply with security, privacy, and regulatory requirements relevant to financial services and insurance
• Collaborate with analytics, reporting, and data science teams to enable self‑service analytics and advanced insights
• Translate business requirements into well‑designed data structures and datasets that are easy to consume and reuse
• Support downstream use cases including dashboards, regulatory reporting, operational analytics, and advanced modeling
• Promote engineering best practices including version control, automated testing, CI/CD, and documentation
• Drive continuous improvement through evaluation of emerging data technologies and industry trends

Senior Data Engineer

Full-stack Engineer

• Lead the design, development, and implementation of complex software systems and applications
• Collaborate with cross-functional teams to understand project requirements and translate them into technical specifications
• Provide technical leadership and guidance to junior and mid-level engineers, including mentoring, code reviews, and knowledge sharing
• Drive innovation and propose new solutions to improve processes, technologies, and product offerings
• Architect scalable and maintainable software solutions that meet performance, reliability, and security requirements
• Lead efforts to diagnose and troubleshoot complex technical issues, and implement effective solutions to ensure system stability and performance
• Stay up-to-date with emerging technologies and industry trends, and evaluate their potential impact on our products and processes
• Communicate effectively with stakeholders at all levels, including technical and non-technical audiences, to convey technical concepts and decisions.

Senior Software Engineer – CyberLife

• Review and adjudicate standard and moderately complex life and annuity claims
• Ensure accurate and timely claim processing
• Validate beneficiary designations and process payments accurately
• Maintain accurate records and documentation for all claims handled
• Communicate effectively with beneficiaries, agents, and internal stakeholders

Senior Claims Examiner

• Own and accountable for all broker-dealer and RIA back-office operations: account onboarding, maintenance, new account review, trading support, cashiering, disbursements, ACATs/transfers, suitability, and field advisor support
• Establish and enforce operational standards, SLAs, KPIs, and an operating cadence including capacity planning, escalation paths, and issue management
• Build a professional, metrics-driven environment where performance expectations are clear and consistently managed
• Oversee supervisory functions for new account review in partnership with the Compliance team, ensuring FINRA, SEC, and MSRB obligations are met
• Provide regulatory and control oversight, ensuring compliance with FINRA, SEC, and MSRB; maintain strong procedures and readiness; lead exams and remediation efforts
• Collaborate with vendors (e.g., Pershing, DTCC, etc.) to improve platforms, integrations, data quality, and operational resiliency
• Conduct a rapid, comprehensive talent assessment of the inherited organization — evaluate who is in the right role and identify gaps
• Develop, coach, and hold accountable a team of approximately 40 FTE and multiple direct-report people leaders
• Build succession depth; foster a culture of accountability, continuous improvement, and client-first execution
• Identify and close significant procedural and control gaps that currently exist in the organization
• Design and implement scalable, repeatable processes appropriate for a regulated broker-dealer environment
• Establish a quality framework and drive consistency across all operational functions
• Lead regulatory exam readiness and remediation in coordination with Compliance and Risk
• Lead the implementation of Docupace as the new account workflow, records (books and records), and straight-through processing tool
• Own a multi-year transformation roadmap focused on automation, workflow digitization, and operational risk reduction
• Collaborate with Technology and vendor partners (e.g., Pershing, DTCC, investment platforms) to improve integrations, data quality, and system performance
• Leverage data and analytics to drive decision-making and surface operational risk proactively
• Serve as a key member of the Operations Leadership Team; engage directly with the Head of Operations, CHRO, Compliance, Risk, and Technology
• Translate complex operational issues into clear executive-level insights and recommendations
• Build effective partnerships with advisors and field leadership to improve the advisor and client experience

VP, Brokerage & Advisory Operations

Sales

• Assist with ad hoc project work, including data analysis, reporting, and process improvement initiatives
• Compile and categorize data for internal use, preparing summaries and dashboards for leadership
• Collaborate with team members to achieve shared goals and contribute innovative ideas