Penn Mutual

Claims Specialist

• Review and adjudicate standard and moderately complex life and annuity claims
• Ensure accurate and timely claim processing
• Validate beneficiary designations and process payments accurately
• Maintain accurate records and documentation for all claims handled
• Communicate effectively with beneficiaries, agents, and internal stakeholders

Senior Claims Examiner

Operations

• Own and accountable for all broker-dealer and RIA back-office operations: account onboarding, maintenance, new account review, trading support, cashiering, disbursements, ACATs/transfers, suitability, and field advisor support
• Establish and enforce operational standards, SLAs, KPIs, and an operating cadence including capacity planning, escalation paths, and issue management
• Build a professional, metrics-driven environment where performance expectations are clear and consistently managed
• Oversee supervisory functions for new account review in partnership with the Compliance team, ensuring FINRA, SEC, and MSRB obligations are met
• Provide regulatory and control oversight, ensuring compliance with FINRA, SEC, and MSRB; maintain strong procedures and readiness; lead exams and remediation efforts
• Collaborate with vendors (e.g., Pershing, DTCC, etc.) to improve platforms, integrations, data quality, and operational resiliency
• Conduct a rapid, comprehensive talent assessment of the inherited organization — evaluate who is in the right role and identify gaps
• Develop, coach, and hold accountable a team of approximately 40 FTE and multiple direct-report people leaders
• Build succession depth; foster a culture of accountability, continuous improvement, and client-first execution
• Identify and close significant procedural and control gaps that currently exist in the organization
• Design and implement scalable, repeatable processes appropriate for a regulated broker-dealer environment
• Establish a quality framework and drive consistency across all operational functions
• Lead regulatory exam readiness and remediation in coordination with Compliance and Risk
• Lead the implementation of Docupace as the new account workflow, records (books and records), and straight-through processing tool
• Own a multi-year transformation roadmap focused on automation, workflow digitization, and operational risk reduction
• Collaborate with Technology and vendor partners (e.g., Pershing, DTCC, investment platforms) to improve integrations, data quality, and system performance
• Leverage data and analytics to drive decision-making and surface operational risk proactively
• Serve as a key member of the Operations Leadership Team; engage directly with the Head of Operations, CHRO, Compliance, Risk, and Technology
• Translate complex operational issues into clear executive-level insights and recommendations
• Build effective partnerships with advisors and field leadership to improve the advisor and client experience

VP, Brokerage & Advisory Operations

Sales

• Assist with ad hoc project work, including data analysis, reporting, and process improvement initiatives
• Compile and categorize data for internal use, preparing summaries and dashboards for leadership
• Collaborate with team members to achieve shared goals and contribute innovative ideas

Summer Intern – Advanced Sales

Financial Planning and Analysis

• Co-op position supporting financial professionals and clients
• Collaborate with internal teams for various tasks

Financial Management Co-op

Product Manager

• Own and communicate the product vision, strategy, and roadmap for core BD/RIA platforms
• Serve as the primary liaison between product teams and BD/RIA stakeholders
• Act as the single owner of the product backlog, ensuring work is clearly defined, prioritized, and sequenced
• Lead discovery activities to validate needs using research, analytics, and operational feedback
• Oversee the full application development lifecycle—from ideation to deployment
• Evaluate, select, and manage external partners to deliver critical features and services
• Present priorities and progress to senior leadership

Senior Product Owner/Manager

Director

• Provide vision and direction for the HRIS function to align with the organization’s strategic goals and needs
• Champion initiatives to enhance the employee journey and ensure a consistent, high-quality experience
• Drive continuous improvement and functionality within system capability, monitoring and recommending Workday updates that improve HR process and improve self-service functionality
• Oversee the configuration, maintenance and performance of Workday, ensuring its reliability, stability and security
• Lead and manage HRIS projects, including new implementations, upgrades and integrations with other systems
• Identify and implement process improvements within Workday to enhance efficiency and user experience
• Ensure the accuracy, completeness and security of data within Workday and other HRIS systems
• Partner with HR Business Partners and other stakeholders to understand needs, translate them into technical requirements, and ensure that Workday effectively supports the organization
• Create, maintain and improve Workday configuration and integrations to other applications
• Develop and support integrations (EIB) for inbound and outbound data exchange between Workday and other systems
• Configure and maintain domain security policies and business process policies in Workday
• Develop and implement reporting and analytics to track key HR metrics and insights from Workday data

HRIS Director

Business Development Rep

• Assist with advisor prospecting and list building using approved databases and LinkedIn
• Support outreach preparation, including tracking responses and maintaining prospect notes
• Schedule and confirm appointments for introductory advisor conversations
• Maintain accurate records of activity in tracking tools and spreadsheets
• Conduct basic advisor research (firm affiliation, location, years in practice)
• Help organize follow‑up workflows and ensure timely handoffs to the BDD
• Support special projects related to recruiting campaigns or events as needed.

Business Development Intern

Underwriter

• Mentor and coach underwriters to strengthen technical expertise, judgment, and consistency in underwriting decisions
• Develop, enhance, and deliver underwriting training programs in partnership with underwriting leadership and governance teams
• Reinforce underwriting standards, documentation expectations, and governance discipline through coaching, feedback, and education
• Support the Associate (VP) Chief Underwriter in executing underwriting strategy, governance standards, and policy changes
• Participate in underwriting governance initiatives and forums by providing technical input, analysis, and implementation support
• Participate in underwriting quality review and audit activities, including case reviews and outcomes analysis, to identify trends and improvement opportunities
• Assist in resolving complex underwriting issues and systemic challenges
• Support underwriting modernization efforts by helping underwriters adopt new tools, automation, and enhanced workflows
• Collaborate with internal partners as needed

Director, Underwriting Strategy – Governance

Call Center Representative

• Provide leadership, mentorship, and day-to-day oversight of a team of CSRs and Specialists, ensuring they deliver high-quality and accurate customer service.
• Foster a culture of excellence, accountability, and continuous learning.
• Track and assess team and individual performance against established Contact Center Service Level Agreements (SLAs) and other key performance metrics.
• Collaborate with internal departments to ensure the team has the resources needed to meet clients’ expectations and align with business objectives.
• Regularly mentor and develop team members in a fully remote environment through training, feedback, mentoring, and performance evaluations.
• Serve as the point of escalation for complex inquiries, complaints, or sensitive situations.
• Ensure that all transactions processed by the team comply with company policies, procedures, and regulatory requirements.

Contact Center Team Lead

Customer Support

• Provide support to financial professionals, field leaders, and internal teams in an efficient and accurate manner
• Execute, review, and approve equity, option, fixed income, and mutual fund trades via the Pershing platform
• Provide real-time equity quotes, fixed income inventory details, and market information to Financial Professionals
• Support trade reviews, corrections, option activity, and corporate actions as needed.
• Review daily reports and monitor debit balances to ensure compliance with firm and regulatory guidelines.
• Review and approve disbursements with strong attention to controls and risk mitigation.
• Address and resolve complex and escalated trading inquiries efficiently and professionally.
• Maintain and update desktop procedures and documentation to ensure operational integrity.
• Serve as a primary point of contact and liaison between Pershing, HTK Operations, and Financial Professionals for trade-related questions and issue resolution.
• Communicate clearly and proactively with internal partners and leadership regarding trading activity, trends, and exceptions.
• Represent HTK Operations in departmental meetings and provide subject matter expertise as needed.
• Contribute to department-level initiatives, operational projects, and technology enhancements.
• Identify opportunities to streamline processes and elevate the financial professional experience.

Senior Trade Support Specialist

Learning and Development

• Design, develop, and curate learner-centric programs
• Facilitate and deliver engaging training experiences
• Manage training initiatives end to end
• Collaborate with functional areas as a project liaison
• Support learning platforms and assist with learning operations
• Ensure quality and consistency by reviewing training and knowledge materials
• Apply data and insights to drive continuous improvement

Senior Training Specialist

Marketing

• Generate Penn Mutual life insurance sales through recruiting and sales solicitation of targeted life insurance financial professionals
• Actively and selectively recruits to Penn Mutual's broker-dealer, Hornor, Townsend and Kent, LLC
• Coaches life insurance financial professionals utilizing advanced marketing concepts to accelerate the growth of their practice
• Conducts regional marketing or study group meetings with independent financial professionals to facilitate practice management and promote sales solutions
• Actively engages in up to 20 weekly face-to-face meetings with quality financial professionals and/or small groups.

Regional Marketing Specialist

Engineering Manager

• Lead and manage a team of software engineers, including recruiting, hiring, onboarding, training, and performance management.
• Provide technical leadership and guidance to the engineering team, setting clear expectations and goals, and ensuring alignment with company objectives.
• Oversee the design, development, and implementation of software solutions, ensuring adherence to best practices, coding standards, and quality standards.
• Collaborate with product managers, stakeholders, and cross-functional teams to define project requirements, prioritize tasks, and allocate resources effectively.
• Drive continuous improvement and innovation within the engineering team, identifying opportunities for process optimization, tooling enhancements, and technology adoption.
• Foster a culture of collaboration, creativity, and accountability, promoting open communication, feedback, and knowledge sharing among team members.
• Establish and maintain strong relationships with stakeholders at all levels, including technical and non-technical audiences, to ensure alignment of technical initiatives with business goals.
• Manage and track project schedules, budgets, and resources, and ensure timely delivery of software solutions within scope and budget constraints.

Software Engineering Manager

DevOps Engineer

• Design and manage scalable, highly available infrastructure across a cloud environment
• Define infrastructure-as-code standards and reusable patterns (Terraform, CloudFormation, etc.)
• Architect and maintain CI/CD pipelines to support automated build, test, and deployment workflows
• Build internal tools and automation frameworks to reduce manual operational effort
• Support and optimize Linux/Unix-based systems and containerized workloads
• Embed security best practices into pipelines and infrastructure ( DevSecOps )
• Serve as a technical mentor and escalation point for DevOps and engineering teams
• Drive cross-team alignment on tooling, standards, and best practices

Staff DevOps

Technical Product Manager

• Lead the technology product organization and drive development, prioritization, and execution of cross business product roadmaps
• Partner closely with business product leaders, enterprise architecture, engineering, and operations
• Provide vision, leadership, and disciplined execution across the full product lifecycle
• Define technology product strategy and ensure alignment with enterprise business objectives
• Develop and maintain technology roadmaps that support scalability, modernization, and innovation
• Oversee the full application development lifecycle—from ideation to deployment
• Define and implement technology roadmaps that drive innovation, scalability, and competitive advantage
• Partner with business product management, IT operations, and key stakeholders
• Support adherence to coding standards, best practices, and QA processes
• Optimize resource allocation, manage budgets, and maintain vendor relationships
• Identify and mitigate technical and operational risks
• Promote innovation, professional development, and adoption of modern frameworks
• Coordinate release planning, manage end-to-end release processes, and enforce change management policies
• Track and report on project portfolio performance
• Drive a culture of excellence centered on customer needs and rigorous testing
• Present priorities and progress to senior leadership