Platform Operations Engineer
Nextiva
AnsibleCloudDistributed SystemsFirewallsGoogle Cloud PlatformJavaJavaScriptPythonSQLTerraformVoIP
Site Reliability Engineer
Pendo.io
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AnsibleBigQueryCloudDistributed SystemsGoGoogle Cloud PlatformKubernetesPythonTerraform
About the role
- Provisioning and maintaining cloud infrastructure from development through production for product initiatives
- Write high-quality infrastructure-as-code that automates provisioning, deployment, scaling, and monitoring
- Write maintainable code for product functionality with emphasis on operations, scale, resiliency, and monitoring
- Provide developers with stable and performant CI and release pipelines and development environments
- Work with engineers to ensure new services are well-designed, properly monitored and have well-defined SLIs and achievable SLOs
- Debug production issues, mitigate quickly, and implement preventative measures
- Maintain runbooks for manual tasks and replace them with automation whenever possible
- Proactively track capacity, quotas, and performance limits to plan for growth
- Participate in a 24x7 on-call rotation to handle product availability issues and urgent customer support escalations
- Support a high-throughput platform processing more than 15 billion events per day
- Collaborate with Information Security to ensure cloud infrastructure security and controls to meet compliance goals such as SOC 2
Requirements
- Experience working with cloud infrastructure using tools such as Ansible or Terraform
- Programming skills in a language such as Go or Python, and a willingness to learn new languages as needed
- Ability to think and talk about systems in terms of possible failure modes, bottlenecks, etc.
- Ability to write clear and concise English-language documentation of processes for incident runbooks and release processes
- Good number sense for discussing performance analysis, cost analysis, and operational metrics
- Experience designing, analyzing, and troubleshooting distributed systems (preferred)
- Experience maintaining Kubernetes clusters in a production environment (preferred)
- Previous experience as a Site Reliability Engineer, DevOps Engineer, or similar role (preferred)
- Familiarity with Google Cloud Platform technologies: Google Kubernetes Engine (GKE), Memorystore, Cloud Datastore, PubSub, Cloud Functions, BigQuery, Vertex AI
- Familiarity with third-party services such as Amazon SES
Benefits
- Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
- Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future.
- Our culture is passionate, dynamic, and fun.
- Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you require an accommodation, contact accommodation@pendo.io.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
infrastructure-as-codecloud infrastructureprogramming in Goprogramming in PythonKubernetesperformance analysiscost analysisoperational metricsdistributed systemsautomation
Soft skills
problem-solvingcommunicationcollaborationdocumentationcapacity planningincident managementmonitoringresiliency thinkingon-call supportproactive tracking
Certifications
SOC 2 compliance
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