EDB

Manager, PostgreSQL DBaaS Support and Site Reliability Engineering

EDB

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AnsibleAWSAzureCloudGoGoogle Cloud PlatformGrafanaKubernetesOpen SourcePostgresPrometheusPythonTerraform

About the role

  • Lead, mentor, and grow a distributed team of PostgreSQL DBaaS support engineers and SREs; define career paths, set goals, and provide regular feedback
  • Oversee 24x7 support and incident management for the PostgreSQL DBaaS platform; manage escalations from enterprise customers
  • Drive SRE best practices: SLAs, SLOs, SLIs, budgets, incident retrospectives, and postmortems
  • Ensure compliance with SOC 2, HIPAA, GDPR, and other regulatory frameworks
  • Collaborate with Product and Engineering teams to influence roadmaps and drive platform improvements
  • Own the reliability, scalability, and performance of PostgreSQL clusters in production
  • Drive automation of provisioning, monitoring, backup/recovery, patching, and upgrades
  • Partner with architecture teams to define best practices for schema design, indexing, performance tuning, and replication strategies
  • Guide incident response, root cause analysis, and long-term remediation
  • Develop dashboards, runbooks, and playbooks to enhance operational visibility and reduce mean time to recovery (MTTR)
  • Track ticket metrics and ensure service level agreements and best practices are met

Requirements

  • 7+ years of experience in PostgreSQL administration, support, or engineering
  • At least 3 years in leadership or management
  • Proven track record managing DBaaS platforms or large-scale PostgreSQL deployments
  • Deep knowledge of high availability, replication, partitioning, and performance tuning in PostgreSQL
  • Strong understanding of SRE principles, including monitoring, alerting, incident response, and service level objectives
  • Experience with Kubernetes, container orchestration, and cloud providers (AWS, GCP, Azure)
  • Familiarity with Terraform, Ansible, or similar automation tools
  • Strong communication and stakeholder management skills
  • Experience managing escalations from enterprise customers and meeting ticket metrics and SLAs
  • Experience with SOC compliance is a plus
  • (Preferred) Prior experience managing 24x7 global support teams
  • (Preferred) Knowledge of multi-tenant DBaaS architectures
  • (Preferred) Experience with security, compliance, and audit frameworks (SOC 2, HIPAA, FedRAMP)
  • (Preferred) Familiarity with observability stacks (Prometheus, Grafana, ELK, Datadog)
  • (Preferred) Programming/scripting proficiency in Python, Go, or Bash