Pelago

General

• Translating Figma mockups into production-ready email templates using the Iterable WYSIWYG builder
• Inserting handlebar (personalization) logic into templates at the correct positions — logic will be provided by the Pelago Growth team
• Basic template QA — confirming templates render correctly across major email clients, that handlebar logic renders as expected, and flagging any issues before handoff to the Growth team for final review
• Ensuring all templates follow email best practices (accessibility, rendering across clients, proper HTML structure, plain-text fallbacks)

Email Production Specialist

Growth Marketing

• Build and scale the channel playbook
• Develop a repeatable partner enablement framework — from onboarding and GTM alignment to co-sell motion and ongoing performance management — that compounds across new partnerships over time.
• Define and own success metrics for each partner, with structured QBRs, pipeline reviews, and optimization cycles.
• Translate what works with one partner into structured plays deployable across the ecosystem.
• Own a robust pipeline of co-sell opportunities with Pelago's Employer Sales team, with disciplined forecasting against quarterly and annual KPIs.
• Proactively develop high-quality relationships with key account teams at partner organizations — acting as the connective tissue between their go-to-market motion and ours.
• Collaborate with Sales and Marketing to design and execute joint GTM plans, including joint positioning, enablement materials, and coordinated launch activities.
• Represent Pelago credibly with partners across clinical, financial, and operational conversations — articulating our outcomes data, product roadmap, and differentiation with executive presence.
• Maintain fluency in the digital health and benefits platform landscape to anticipate partner & employer needs, competitive dynamics, and emerging distribution opportunities.
• Participate selectively in conferences, partner events, and industry forums to advance Pelago's partner brand.
• Work closely with Sales, Product, Clinical, Marketing, and Operations to ensure partner strategies are grounded in business reality and operationally executable.
• Serve as the internal voice of the partner — surfacing market signals, capability gaps, and integration needs back into Pelago's roadmap and GTM strategy.

Director, Growth – Channel Enablement

Artificial Intelligence

• Review AI-generated clinical interactions, flag quality issues, and provide feedback to support continuous improvement
• Monitor clinical safety indicators, including escalation accuracy, risk detection, and member outcomes
• Report on clinical quality trends and anomalies to cross-functional stakeholders
• Serve as the clinical voice in product development — translating clinical standards and evidence-based practice into product requirements
• Develop and maintain clinical guidelines and quality frameworks for AI-assisted care delivery
• Identify performance gaps and collaborate with the team to address them
• Support clinical escalation review processes and ensure appropriate care handoffs
• Stay current on clinical literature, regulatory guidance, and emerging best practices in AI-assisted behavioral health

Email Production Specialist

Director, Growth – Channel Enablement

Licensed Clinician, LPC or LCSW