Customer Support

• Provide administrative and operational support to ensure smooth day-to-day business operations
• Assist in organizing and coordinating training sessions, quality initiatives, and engagement activities
• Maintain accurate records, reports, and documentation for internal processes
• Support the preparation of presentations, reports, and communication materials
• Collaborate with cross-functional teams to ensure timely execution of projects and initiatives
• Monitor and track progress of assigned tasks and provide regular updates to stakeholders
• Contribute to continuous improvement efforts by identifying opportunities for process optimization
• Work closely with managers and team leads to coordinate activities and implement initiatives that enhance operational efficiency and employee experience

Customer Support Associate

Customer Service Team Lead