Pearson VUE

Advanced Associate, Customer Service

Pearson VUE

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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About the role

  • Ensure the day-to-day operation and continuity of the Japan Voucher Store, including providing coverage during team absences
  • Support and optimize voucher service processes, including contributing to longer-term improvements such as migration to eCommerce platforms
  • Act as a key point of coordination with internal stakeholders, resolving issues and completing tasks in both Japanese and English
  • Perform assigned responsibilities as an Internal Auditor within the Privacy Management System (PMS), in line with guidance from top management
  • Provide sales data and operational support to the Sales team, including database updates, email communications, and other assigned tasks
  • Maintain compliance with PMS, ISO standards, and internal policies across all responsibilities

Requirements

  • You bring experience in back-office, operations, or customer support roles, and you’re someone who values accuracy, accountability, and follow-through
  • You communicate confidently in native-level Japanese (spoken and written) and are comfortable working in English (reading and writing)
  • You’re collaborative by nature and thrive in environments that require working across cultures and functions
  • You’re proficient with Microsoft Office applications, and experience with MS Access is a strong plus
  • You approach work with a professional mindset, a “can-do” attitude, and respect for working professionals and processes
Benefits
  • A role with broad operational exposure, combining customer service, sales support, and compliance
  • The opportunity to build experience in privacy management systems and ISO-aligned environments
  • Hands-on involvement in improving and evolving customer service operations for the Japan market
  • A collaborative, international working environment within a global learning organization
  • Hybrid working arrangements, offering flexibility between office and home
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
back-office operationscustomer supportinternal auditingprivacy management systemdata analysisdatabase management
Soft Skills
accuracyaccountabilityfollow-throughcollaborationcross-cultural communicationprofessionalismcan-do attitude